AI Forward Deployed Engineer

Regal•New York, NY

15h•$135,000 - $180,000•Hybrid

About The Position

As an AI Forward Deployed Engineer at Regal, you will be the product owner of each customer's onboarding journey, treating it like a micro "product launch." You will be responsible for bringing Voice AI Agents to life in production, taking end-to-end ownership and navigating ambiguity to drive customer success. This role offers a unique opportunity to work with founders at the forefront of AI innovation, define the next generation of customer experiences, and operate at the intersection of technical execution and product strategy. You will turn business objectives into real product experiences, approaching each deployment like a tightly scoped MVP.

Requirements

3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant or a PM in a tech environment).
Comfort working with APIs, writing a bit of middleware code when needed, and framing product capabilities for executive stakeholders.
Ability to synthesize business needs, user experience, and platform constraints into a cohesive product vision—and executing on it.
Outstanding communication skills, tailoring messages for different audiences.
Accountability for the success of each deployment, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time.
Excitement about the potential of Voice AI, with potential dabbling in conversational design, prompt engineering, or user research for voice interfaces.
Thrive in fast-paced, ambiguous environments where you can shape processes, influence product direction, and drive revenue.
Adaptability and growth mindset to navigate change and complexity.
Ability to travel 1 week per month to customer offices and for periodic executive meetings.

Responsibilities

Execute end-to-end deployments by treating onboarding as a mini product cycle, integrating AI Agents seamlessly into customer systems and workflows to move the needle on key business metrics.
Collaborate with customers to understand their goals, success criteria, and operational context, translating these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives.
Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems.
Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature.
Build reporting to measure AI Agent performance, partner with customers to refine post-call analysis, and create a roadmap of A/B tests to continuously improve accuracy and outcomes.
Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
Surface new use cases and features that can drive ongoing value as customers gain confidence. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment is the start of a long-term partnership.