AI-First Marketing Generalist & Agent Manager

Harmony • New York City, NY

32d • Hybrid

About The Position

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

AI-First Marketing Generalist & Agent Manager

Company: Harmony
Reports to: Gadi BenMark, CMO
Team: You, plus a workforce of AI marketing agents (paid media, copy, research, orchestration).
Location: New York City. Strong preference for in-office 4 days a week.
Level / comp: Flexible, calibrated to the person. We'll scope seniority and compensation to the right builder rather than force-fit a band.

The one-line version
We sell AI agents. We run our marketing on them too. We need the human who commands that agent workforce, owns the output, and moves fast enough that the CMO can stay on strategy.

Why this role exists
Harmony is an AI-native company. Our marketing should be the proof. Today the CMO directs the agents, runs paid, builds the decks, writes the keynotes, and ships the banners. That does not scale. This role takes the operating layer off the CMO's plate: you run paid media across every channel, you produce the brand and content output AI-first, and you make the agents themselves better over time. This is not a MarTech or Marketing Operations role. That function is owned. This role owns creative, content, and paid growth, executed through AI agents.

Requirements

• You've built things on the internet. Side projects, a newsletter, a viral experiment, a micro-tool, a channel you grew.
• You make things because you can't not.
• You hand off whole jobs, not just tasks.
• The bar is not 'AI helps me work faster.' It's that you delegate entire jobs to agents that overdeliver, then direct and judge the output.
• You manage AI like a manager, not a user.
• You're a true generalist. Comfortable being part-strategist, part-copywriter, part-designer, part-analyst in the same afternoon.
• You'd rather own a channel end-to-end than hand off between silos.
• You're fluent in paid. You've run real budgets across more than one channel and can read a performance report and act on it.
• You get inside the head of our buyers. You can think like a stretched IT or HR leader, feel their pains and pressures, and use that to judge what will actually land before you spend a dollar or ship a slide.
• Customer-centric thinking is how you separate the agent output that works from the output that only looks good.
• You have taste. You know the difference between AI output and good AI output, and you close that gap by hand.
• You move at hacker speed. You ship the MVP, measure, and iterate. You don't wait for permission or perfect.
• You write well. Clear, concise, no fluff. You can make a slide, a banner, and a LinkedIn post all sound like us.

Nice To Haves

• B2B SaaS or developer / IT-audience experience.
• Hands-on with no-code and automation tools (Zapier, Make, n8n, Retool, or similar) and with LLM tooling.
• Design sensibility in a deck tool and a basic creative tool.
• Comfortable behind a camera and in a video-editing tool, and willing to travel to customer sites for shoots.
• You've stood up a paid channel from zero.

Responsibilities

• Command the paid media agent across all paid channels: Direct paid across search, paid social, display, video, and retargeting. Own both sides: the creative (ad copy, video and user-generated content (UGC) concepts, landing pages, creative testing) and the analytics (spend, cost per lead, pipeline contribution, weekly reporting, budget reallocation). Turn the weekly paid report into decisions: what to cut, what to scale, which creative to kill, where the next dollar goes.
• Run AI-first content and brand creative: Build decks (webinar decks, tailored email marketing copy), write and design for the field (tradeshow banner copy, booth messaging, one-pagers, event handouts), and feed the organic channels (LinkedIn, Twitter, Meta, YouTube, blog, and other owned surfaces) in Harmony's voice, using text, images, and video. Produce all of it AI-first: draft with the agents, direct the output, apply brand judgment, ship fast.
• Build and improve the agents: Write and refine agent instructions, turn repeatable work into skills and workflows so the system does more each month than the last, and close the loop by capturing what worked and promoting it into the system so quality compounds.
• Give the CMO some bandwidth: Own execution end-to-end so decisions, not tasks, reach the CMO. Report crisply: what shipped, what's working, what you'd change, in numbers. Be the operator who makes a two-person function perform like ten.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed