AI Escalation Specialist
About The Position
HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide. At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.
Requirements
- Must be legally authorized to work
- A background check is required
- A natural communicator who enjoys helping people solve real problems
- Curious about technology and genuinely excited to work inside an AI company
- Ambitious - you want a career trajectory, not just a job
- Detail-oriented and reliable under pressure
- No prior AI or tech experience required - we will train you on everything
Responsibilities
- Take scheduled phone consultations with customers who need human support - no cold calling or sales
- Guide customers through applications, government document requirements, and compliance questions
- Identify recurring friction points and customer experience gaps, and flag them for product improvement
- Log and document interactions in a structured way that directly informs AI training
- Serve as the essential human in the loop in an AI-first workflow
Benefits
- $50,000/year base salary
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Parking pass provided
- Complimentary breakfast and snacks
- Real career growth inside a fast-scaling AI startup
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
