AI Engineer

Gyde•Austin, TX

19d•$175,000 - $250,000•Hybrid

About The Position

Gyde is reimagining the insurance brokerage industry by building the first AI-native insurance brokerage platform. This platform aims to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for individuals and businesses. Gyde acquires traditional brokerages and transforms them into data-driven organizations using its platform, enabling agencies to run more efficiently, serve clients more personally, and scale faster. The company is focused on redefining how millions of people access and understand healthcare coverage by building systems that convert unstructured data, human conversations, and fragmented processes into intelligence. They are building AI systems to improve healthcare access, designing production-grade voice, chat, and predictive models for a regulated domain, and launching technologies that augment human judgment and make complex decisions transparent and scalable. The goal is to reinvent the industry from the ground up, creating a future where every interaction, insight, and decision is powered by intelligence.

Requirements

Strong product sense, fluent in user needs, and an ability to build with empathy for both agents and end consumers.
A passion for building on the frontier of AI, and, ideally, experience building AI applications.
A high degree of ownership, urgency, and pragmatism.
Ability to thrive in ambiguity and take pride in tackling challenging tasks effectively.
Highly team-oriented and competitive.
Bachelor’s or advanced degree in CS, Engineering, AI/ML, or equivalent.
3+ years of engineering leadership.
1+ years building AI/ML products at scale.

Nice To Haves

Familiarity with health insurance distribution, healthcare, financial services, and HIPAA compliance is preferred but not required.

Responsibilities

Lead the development and delivery of key applications within Gyde’s AI-native brokerage platform, encompassing voice, chat, personalization, and real-time analytics, to drive growth, automation, and insights across acquired agencies.
Partner with the CTO and COO on AI-driven workflows.
Partner with Product on roadmap prioritization.
Build AI-driven applications that use LLMs, voice, and chat to automate broker workflows, unlock revenue growth opportunities, and improve member engagement.
Build tools and infrastructure with a focus on security, reliability, and HIPAA compliance.
Integrate with third-party systems such as AgencyBloc, Sunfire, HealthSherpa, and Ideon to streamline agent and member experiences.
Contribute to a modular, multi-tenant architecture that supports tens of agencies and millions of members on the platform, as well as key capabilities that enable agent growth, carrier contracting, commission processing, and reporting.
Collaborate with Ops, Value Creation, and Data teams to translate real-world brokerage problems into elegant, scalable engineering solutions.