AI engineer
Salmon Group
•Hybrid
About The Position
We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.
Requirements
- Strong Python skills - our primary language for AI services and data work
- Hands-on experience with ElevenLabs (voice agents, TTS, or conversational AI)
- Solid prompt engineering practice - designing, testing, and iterating prompts against labeled data and real conversations
- Experience building reports and dashboards in Databricks (SQL, notebooks, dashboards)
- Comfort working with LLM APIs (OpenAI, Anthropic, or similar)
- Ability to work independently, move fast, and ship iteratively — our team values startup speed and MVP-first thinking
Nice To Haves
- Experience with other voice technologies (ASR, TTS providers beyond ElevenLabs, telephony stacks)
- Background in building customer-facing voice assistants or IVRs
- Experience with agent frameworks such as Pydantic-AI or LangChain
- Familiarity with AWS (S3, RDS, EKS) and containerized deployments
- Filipino (Tagalog) language skills or experience shipping voice products for Filipino-speaking users
- Comfort with evaluation frameworks for conversational AI
Responsibilities
- Build, tune, and operate voice agents on top of ElevenLabs - conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)
- Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support - primarily in Filipino, with English mixed in as customers code-switch
- Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes
- Evaluate agent behavior against labeled calls and business metrics - script compliance, intent handling, conversion, customer experience
- Build reports and dashboards in Databricks to track voice pipeline performance, call quality, agent KPIs, and downstream business impact
- Collaborate with the customer service and collections teams to translate business processes into voice automation
- Own your products end-to-end - from prototyping a new voice flow through deployment, monitoring, and measuring its economic impact
Benefits
- Relocation support for eligible candidates
- Remote and hybrid options
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
