AI Engagement Manager

Pareto.AI

About The Position

Pareto is hiring an AI Engagement Manager responsible for owning customer relationships, engagement health, and long-term success across our most strategic AI accounts. This role blends technical credibility with relationship depth — you will manage a portfolio of Tier-1 customers, serving as a trusted advisor to researchers, PMs, and engineering leaders shaping next-generation AI systems. You ensure Pareto remains a valued execution and thought partner across the full customer lifecycle.

Requirements

4+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, Customer Success, or product-minded ML/data roles)
Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred)
Working knowledge of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent)
Demonstrated ability to lead solution design and scoping with Delivery/Ops
Experience owning or co-owning renewals, expansions, and commercial outcomes
Ability to navigate procurement and vendor ops in enterprise settings
Excellent communication across researchers, PMs, executives, and procurement
High ownership, decisiveness, and comfort in rapidly changing environments

Nice To Haves

STEM background or strong technical fluency (CS, Engineering, Stats, ML, Economics)
Experience at an AI data provider, ML infra platform, or developer tools company
Existing relationships within the AI/ML ecosystem
Experience working in R&D-driven organizations

Responsibilities

Own Strategic Customer Relationships
Serve as the primary point of contact for a portfolio of flagship AI lab and model-builder accounts
Build multi-threaded relationships across researchers, PMs/TPMs, vendor ops, and procurement
Map complex org structures, identify champions, and uncover expansion opportunities
Act as a trusted advisor who deeply understands each customer's technical goals and roadmap
Solution Design, Scoping & Commercial Strategy
Partner with Product, Delivery, and Engineering to design solutions for Agentic AI, data labeling, evaluation, RLHF, red-teaming, and emerging workflows
Ensure strong requirements gathering, alignment on success metrics, and clear translation into operational workflows
Maintain standards for scoping, SLAs, quotes, and margins
Translate research-driven technical requirements into clear, implementable workflows with Delivery and Product
Account Health, Renewals & Expansion
Maintain living account plans outlining use cases, risks, and growth opportunities
Drive renewal processes across timing, stakeholder alignment, and messaging
Build early-warning systems for churn and coordinate cross-functional mitigation plans
Track core account metrics: retention, expansion, account health, and NPS/CSAT
Cross-Functional Collaboration
Partner with Sales on new-logo vs. expansion ownership and seamless handoffs
Work closely with Delivery to show up as a unified team to customers
Collaborate with Product/R&D to bring structured customer insights into roadmap planning