AI Enablement & Process Automation Lead

Liquidity Services•Bethesda, AL

4d•Remote

About The Position

Liquidity Services is seeking an AI Enablement & Process Automation Lead to help accelerate the adoption of Microsoft Copilot, Copilot Studio, and the Microsoft Power Platform across the enterprise. This role serves as a bridge between business operations and technology, helping teams identify opportunities to improve productivity, streamline business processes, and leverage AI agents as digital coworkers. The ideal candidate combines strong business process analysis skills with a practical understanding of Copilot, prompt engineering, agent design, change management, and user enablement.

Requirements

Bachelor’s degree or equivalent experience
5+ years of business analysis, consulting, process improvement, or digital transformation experience.
Experience working with Microsoft 365.
Experience facilitating workshops and training programs.
Strong understanding of business process mapping.
Excellent communication and stakeholder management skills.
Minimum of 3-years business analysis, systems analyst, application developer, or architect
Experience working in a multi-team Agile/Scrum work environment.
Understanding and working knowledge of Internet technologies and web-based software development.
Solid understanding of data mapping, APIs, and integration technologies is a must.
Base understanding and experience with functional testing and validation
Ability to create simple SQL queries.
Experience with Microsoft Copilot, Copilot Studio, Power Platform, or automation technologies.
Prompt engineering experience.
Lean Six Sigma or process improvement background.
Experience building business cases and ROI models.
Experience with work item and defect tracking management systems (e.g., Jira, Confluence, etc.)
Excellent verbal, written, and interpersonal communication skills
High integrity and accountability
Strong attention to detail and track record of producing quality work
Team player with strong work ethic, and a quick learner
Comfortable pushing management and teams to decisions; willing to push back for information and answers.

Nice To Haves

Working knowledge of process mapping tools (e.g. Miro) is plus.

Responsibilities

Develop and deliver training programs for business users on Microsoft Copilot, Copilot Chat, Copilot Studio, and AI best practices.
Coach employees on prompt engineering techniques and effective AI interaction patterns.
Create reusable prompt libraries, playbooks, templates, and training materials.
Establish a community of practice for AI power users and champions.
Partner with Sales, Operations, Finance, HR, Customer Support, and Marketplace teams to understand workflows.
Assess current-state processes and identify opportunities for AI-driven improvement.
Create business cases and ROI estimates for automation opportunities.
Develop implementation roadmaps for AI-enabled process transformation.
Identify potential use cases for Copilot agents and intelligent workflows.
Define agent requirements, data sources, knowledge repositories, and governance models.
Work with technical developers to validate feasibility and deployment plans.
Establish standards for grounding, prompt design, security, and responsible AI usage.
Track utilization, adoption, and business outcomes.
Measure productivity gains and process improvements.
Report AI program progress to IT and business leadership.