AI Enablement Engineer

Verizon•Basking Ridge, NJ

2d•Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You’ll be the collaborative technologist leading the charge for AI integration within our Product & Marketing Organization. This role is designed for a transformation practitioner who is passionate about how AI reshapes team structures, decision rights, and execution models. You won’t just be talking about change; you’ll be partnering with senior strategists and squad leaders to design and implement the future-state operating models that make AI adoption sustainable. You’ll be the primary architect of "what’s next" for our internal workflows, ensuring our teams aren't just using AI, but are transformed by it.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience
Six or more years of experience in professional services, enterprise architecture, or a similarly complex corporate environment.
Two or more years of hands-on experience building with generative AI tools, including low-code AI agents, prompt engineering, and rapid prototyping.
Experience facilitating discovery conversations and translating business pain points into technical AI requirements.

Nice To Haves

Working proficiency with AI platforms such as Anthropic Claude, Microsoft Copilot, or Google Workspace Studio.
Demonstrated ability to coach, train, and enable non-technical teams to adopt complex tools.
Experience leading AI governance, strategy development, or building an AI COE.
Background in change management or technology enablement programs.
Familiarity with AI adoption analytics and using data to drive internal software usage.
Experience creating internal training content, communications, or thought leadership regarding AI topics.
Experience with vendor evaluation and pilot program design from a practitioner’s perspective.

Responsibilities

Directing AI Implementation: Monitoring usage to continuously improve solution effectiveness, user experience, and overall ROI.
Building Automation Agents: Leading the development of AI agents to automate high-friction tasks like research, case triage, and compliance tracking.
Identifying High-Impact Use Cases: Collaborating across Product, Growth, and Retention functions to find where AI can move the needle.
Establishing Architecture: Reviewing complex processes for automation, maintaining our prompt library, and evolving tools based on user feedback.
Acting as a Technical Liaison: Triaging incoming AI requests to determine if the solution requires a quick build, a guided tutorial, or a platform-level escalation.
Designing Low-Code Solutions: Rapidly prototyping prompts and workflows, then iterating based on real-world user testing.
Coaching and Enablement: Leading hands-on working sessions to help teams build their own AI solutions with confidence.
Analyzing Trends: Identifying where teams are getting stuck and proactively delivering targeted support to drive behavioral change.

Benefits

health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
a matched 401(k) savings plan
up to 8 company paid holidays per year and up to 6 personal days per year
paid parental leave
adoption assistance and tuition assistance
newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

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