AI Enablement Coach

NCR Corporation•Atlanta, GA

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Requirements

Business process mapping and facilitation.
Design thinking and value-stream analysis.
KPI and ROI definition.
Strong communication and training skills.
Familiarity with AI capabilities, limitations, and responsible-use practices.
Change management and adoption planning.
Ability to work with non-technical business stakeholders.
Understanding of agentic AI concepts (multi-step reasoning, tool use, orchestration, memory, autonomy levels).
Experience designing or contributing to AI agent workflows or automation solutions.
Prompt engineering and prompt orchestration for task execution.
Ability to translate business requirements into agent specifications and interaction flows.
Familiarity with AI agent frameworks and platforms (e.g., Copilot Studio, LangChain, Semantic Kernel, or similar).
Knowledge of API integration concepts, data flows, and system interactions.
Ability to define evaluation frameworks for agent quality, accuracy, and reliability.
Awareness of AI governance, safety, and risk controls specific to autonomous or semi-autonomous systems.

Responsibilities

Run inception workshops with business teams.
Document current-state process maps.
Identify high-value agentic AI use cases.
Define success metrics, ROI assumptions, and adoption goals.
Help business teams redesign workflows around human-in-the-loop AI.
Support pilot users, collect feedback, and drive adoption.
Build prompt literacy and agent literacy across business teams.
Identify role-level AI skills gaps as part of the paired engineering phase.
Co-design AI agents with business and engineering teams to automate or augment workflows.
Translate business processes into agent workflows, including task decomposition, decision logic, and tool usage.
Define agent roles, boundaries, escalation paths, and human-in-the-loop controls.
Collaborate with engineering teams on agent requirements, data needs, APIs, and integrations.
Develop and iterate prompts, instructions, and evaluation criteria for AI agents.
Establish guardrails for responsible AI use, compliance, and risk mitigation in agent design.
Test, validate, and monitor AI agent performance against defined KPIs and business outcomes.
Drive continuous improvement of deployed agents based on feedback, telemetry, and usage patterns.