AI Editor, Alexa for Shopping - Content and Marketing Experiences
About The Position
Amazon is seeking an AI Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Alexa for Shopping, Amazon’s generative AI-powered shopping assistant. Alexa for Shopping makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. The AI Editor will be responsible for improving the fluency of our AI models through human-in-the-loop evaluations and LLM judge audits. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon’s ability to be helpful to customers. Cross-functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements. This role requires exceptional written and oral communication skills, excellent judgment, strong project management, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.
Requirements
- Bachelor's degree in English, Communications, Linguistics, or a related field
- 2+ years of technical writer, editor, or content strategist experience
- Experience with human-in-the-loop AI evaluation, prompt engineering, or AI model quality assessment
- Exceptional written and oral communication skills
- Excellent judgment
- Strong project management skills
- Deep curiosity about how things work
- Passion for serving customers
- Ability to enjoy context-switching and partnering at all levels of the organization to deliver results
Nice To Haves
- Experience working cross-functionally across marketing, product management, analytics, UX, and research
- Experience in content creation or copy editing, including online publishing
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
Responsibilities
- Improving the fluency of AI models through human-in-the-loop evaluations and LLM judge audits.
- Upholding and contributing to quality, style, and tone guidelines.
- Using customer feedback to continually improve Amazon’s ability to be helpful to customers.
- Evaluating CX metrics.
- Developing scalable reporting systems.
- Ensuring continual model improvements.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
