AI Dispatch Strategist
About The Position
The AI Dispatch Strategist is responsible for overseeing and optimizing the company's AI-powered dispatch platform to maximize technician productivity, service capacity, revenue opportunities, and customer experience. This role focuses on monitoring AI-generated assignments, validating dispatch decisions, identifying scheduling opportunities, and strategically managing the dispatch board to ensure efficient daily operations. Rather than manually dispatching technicians, the AI Dispatch Strategist serves as the operational decision-maker—analyzing real-time data, anticipating changing conditions, and partnering with Center General Managers and field leadership to drive operational performance and profitability.
Requirements
- Strong analytical and problem-solving skills
- Excellent organizational and time management abilities
- High attention to detail
- Ability to thrive in a fast-paced, data-driven environment
- Comfortable working with AI technology and operational software
Nice To Haves
- Experience with dispatch or scheduling software
- Experience in AI-assisted operations
- Knowledge of service operations, logistics, and performance metrics
Responsibilities
- Monitor and optimize the AI dispatch board throughout the day.
- Validate AI technician and Residential Sales Consultant (RSC) assignments for accuracy and efficiency.
- Identify production gaps, scheduling conflicts, and capacity opportunities to maximize daily performance.
- Prioritize same-day service opportunities and strategically adjust schedules when needed.
- Ensure revenue opportunities are accurately identified and routed to the appropriate RSC.
- Oversee AI-driven customer communications, escalating exceptions to the human support team when necessary.
- Collaborate with Center General Managers and field leadership to support call count, productivity, profitability, and customer satisfaction goals.
- Monitor operational trends and escalate technology or workflow issues to improve overall performance.
- Maintain real-time awareness of technician availability, workload, and dispatch efficiency across assigned markets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
