AI Deployment Lead

Salient•San Francisco, CA

1d•$170,000 - $235,000•Onsite

About The Position

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders. We are hiring an AI Deployment Lead to own the post-sales lifecycle for some of our largest customers. This is not a traditional CSM role. Our customers run Salient agents inside compliance-critical, regulator-facing workflows. They need someone who can manage the relationship, understand the system, read the evidence, and form a real technical judgment when something goes wrong. You will own adoption, account health, retention, renewal readiness, and expansion. You will also be the first line of investigation for your accounts: reading transcripts, audit logs, configuration, prompts, evals, and integration data to understand what happened and why. When the issue is prompt- or configuration-level, you will fix it yourself. When it requires deeper engineering work, you will escalate with a clear diagnosis and the customer context needed to move fast.

Requirements

4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role
Hands-on experience with LLMs, prompts, evals, or agentic workflows
Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology
Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
Enough technical fluency to discuss architecture and failure modes with customer engineering teams
Strong judgment in ambiguous, high-stakes customer situations
Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams
Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality

Nice To Haves

Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus.
Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows is especially valuable.
Experience owning strategic enterprise relationships, especially $1M+ ARR accounts, is also a strong plus.
A rigorous academic background, especially in a quantitative field
A history of building and shipping things
Outsized responsibility early in your career
Competitive achievement
Clear evidence of intensity, judgment, and follow-through

Responsibilities

Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion
Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams
Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects
Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change
Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work
Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability
Run clean handoffs from Implementation into steady-state account ownership
Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality