AI Contact Center Consultant
About The Position
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies, services and products. He/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights, organizational knowledge and market perspectives. He/she continues to focus on learning tools, ways of working within a specific industry or expertise. He/she works in different roles on different projects across domains to build it skills in a given domain of expertise or industry.
Requirements
- Strategy and Transformation consulting experience.
- Ability to innovate and develop new strategies, services, and products.
- Skills in designing and implementing new business and operating models.
- Capability to develop customer insights, organizational knowledge, and market perspectives.
- Focus on continuous learning of tools and ways of working.
- Experience working across different domains and projects.
- IT skills in a given domain of expertise or industry.
Responsibilities
- Innovate and develop new strategies, services and products for clients.
- Design and implement new business and operating models.
- Bring to life the organizations of the future.
- Develop customer insights, organizational knowledge and market perspectives.
- Focus on learning tools and ways of working within a specific industry or expertise.
- Work in different roles on different projects across domains to build IT skills in a given domain of expertise or industry.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
