AI Cloud Operations Technologist

Booz Allen Hamilton•McLean, VA

1h•$62,000 - $141,000•Hybrid

About The Position

As an AI Cloud Operations Technologist, you will support the build, implementation, and sustainment of AI-enabled workflows that improve enterprise cloud operations. This role is ideal for a hands-on technologist with experience supporting cloud operations, automation, service management workflows, and AI-enabled enterprise solutions. You will work closely with lead technologists, cloud engineers, operations teams, product stakeholders, and service delivery teams to turn operational needs into practical AI-enabled solutions. This role requires strong problem-solving skills, attention to detail, technical curiosity, and the ability to apply prior experience in complex enterprise environments.

Requirements

Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
Experience working with a major cloud service provider environment
Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
Ability to troubleshoot technical issues and support operational workflows in a structured environment
Ability to collaborate with technical and non-technical stakeholders
Ability to follow operational, security, and change management processes and pay strict attention to detail
Ability to learn new tools quickly and apply technical knowledge to real operational needs
Bachelor’s degree

Nice To Haves

Experience with cloud monitoring, incident response, configuration management, or operational automation
Experience using cloud-native AI, automation, monitoring, or security capabilities
Experience with APIs, integrations, MCP, or enterprise workflow automation
Experience supporting change management, governance, approval workflows, or audit-ready operational processes
Experience creating training materials, job aids, process documentation, or internal support resources
Experience working in consulting, technical support, customer success, cloud operations, or enterprise service delivery environments
Possession of strong analytical skills
Possession of strong written and verbal communication skills

Responsibilities

Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations
Help implement automation that improves monitoring, service request handling, configuration management, and operational support
Support use of cloud service provider native AI capabilities to streamline and secure cloud operations
Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance
Respond to service management requests with accuracy, professionalism, and timely follow-through
Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance
Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities
Support workflow optimization across cloud operations, service management, and enterprise delivery teams
Participate in solution testing, validation, troubleshooting, and refinement
Help prepare enablement materials, training resources, and best-practice guidance for users and support teams
Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards
Communicate status, risks, issues, and recommendations clearly to stakeholders
Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery