AI & Automation Manager

Axial•New York, NY

3d•$175,000 - $225,000•Hybrid

About The Position

Axial is seeking an experienced AI & Automation Manager to design, build, and continuously improve AI-powered workflows, automations, and internal tools that transform how Axial operates. This is a highly technical, hands-on role for someone who enjoys building but is equally energized by determining what should be built, why it matters, and how it should evolve over time. Working closely with the VP of Operations and Business Operations Lead, you will help shape Axial's internal AI & Automation strategy by identifying high-impact opportunities, evaluating emerging capabilities, and translating ambiguous business challenges into scalable technical solutions. You will serve as a key technical stakeholder for AI and automation within Business Operations. Your work will span AI agents, workflow orchestration, internal applications, data infrastructure, and lightweight product development. You will build durable solutions that improve operational efficiency and create better experiences for employees and members. As AI capabilities continue to evolve, you will help Axial identify, evaluate, and apply emerging technologies that create meaningful business value. You will spend much of your time building LLM-powered solutions and working in tools such as n8n, Claude Code, Zapier, Clay, and Google Apps Script, while integrating with platforms including Salesforce, HubSpot, Outreach, Gong, and other internal applications. Your work will range from intelligent member verification and AI-powered support to internal copilots, operational automations, and business applications that increase productivity, improve decision-making, and reduce manual work across the company.

Requirements

5-8 years of experience designing and building technical solutions within Business Operations, GTM Engineering, RevOps, Automation, Software Engineering, or similar technical operating roles at a high-growth technology company.
Experience partnering with business leaders to identify operational bottlenecks, redesign workflows, and translate business objectives into durable technical solutions. Comfortable navigating ambiguity and balancing competing priorities across multiple stakeholders.
Strong hands-on experience across several of the following areas: LLMs and AI-assisted development tools such as Claude Code or Cursor; workflow automation platforms such as n8n, Zapier, Clay, Make, or Google Apps Script; and GTM systems such as Salesforce, HubSpot, Outreach, and Gong.
Comfortable writing and maintaining code in JavaScript, Python, SQL, Apps Script, or similar languages to extend automations, integrations, and internal applications. Experience working with APIs, authentication, webhooks, and structured data.
Demonstrated ability to decompose complex operational problems and balance speed, maintainability, reliability, security, and user experience when developing solutions.
Able to determine not only how to build a solution, but whether it should be built, how success should be measured, and how it fits within broader business priorities and technical architecture.
History of independently leading complex initiatives from problem definition through implementation, adoption, monitoring, iteration, and long-term durability.
Excellent communicator who can explain technical concepts to non-technical audiences, influence cross-functional stakeholders, and build strong partnerships across both technical and business teams.

Nice To Haves

Work alongside the VP of Operations, Business Operations Lead, and Business Operations teammates to translate operational challenges into practical technical solutions. The team has a highly collaborative, hands-on ethos. We consistently carve out time to invest in technical upskilling, and regularly conduct AI and automation hackathons where we scope problems, prototype solutions, and learn from one another. You will contribute your technical expertise while helping raise the team's broader AI and automation capabilities.
Partner with leaders and teams across the business to understand workflows, identify opportunities, and deliver AI-powered solutions that improve business outcomes, including: VP of Product, VP of GTM, Data Engineering, GTM Managers, GTM Individual Contributors.

Responsibilities

Build, deploy, and improve AI-powered workflows, agents, and business applications using LLMs, structured outputs, evaluations, and tools such as Claude Code and Cursor. Deliver reliable solutions for critical workflows across go-to-market, operations, and member experiences.
Develop and maintain sophisticated workflows using platforms such as n8n, Zapier, Clay, and Google Apps Script. Build integrations and data processes across Salesforce, HubSpot, Outreach, Gong, and related systems to eliminate manual work and enable GTM execution.
Create lightweight internal applications, operational tools, dashboards, copilots, and AI-powered interfaces using low-code platforms, AI-assisted development, and custom code. Deliver intuitive products that help teams work more efficiently and make better decisions.
Help establish the technical and data foundations required for reliable AI & automation solutions. Connect AI models to business data and external applications using APIs, tool calling, context management, retrieval-augmented generation, MCPs, vector databases, and comparable approaches.
Partner with Business Operations leadership to develop our AI & automation strategy and project roadmap. Evaluate emerging tools and recommend what we should prioritize to help shape Axial’s long-term operations objectives.