AI Automation Engineer, Customer Education
About The Position
Harvey's Customer Education team is defining what best-in-class AI education looks like for legal professionals, and we're building the technical infrastructure to make that possible at scale. We are looking for an AI Automation Engineer to own the systems behind Harvey Academy and the help center, from AI agents and automation pipelines to video content and beyond. You will partner directly with the Customer Education Strategist Lead, content specialists, and cross-functional teams to translate educational strategy into production-grade technical solutions. This is a high-autonomy role with direct ownership of systems that shape the customer experience at a category-defining legal AI company. This is a rare opportunity to be the technical mind embedded within a high-performing, strategy-driven team. You'll be the person who looks at a manual, time-intensive content operation and replaces it with something smarter, faster, and scalable. AI-powered content generation, automated publishing pipelines, and personalized learning at scale are challenges the industry is still figuring out. The solutions you build will directly determine how quickly Harvey's customers become experts on the platform. If you're an engineer who wants outsized influence, a short path from idea to impact, and the chance to help define what generative AI education looks like, this is that role.
Requirements
- 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
- Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
- Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
- Comfort working in documentation-heavy or content-ops environments
Nice To Haves
- Familiarity with content governance or audit systems, including automated review triggers and freshness logic
- Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
- Experience coding interactive elements within LMS platforms
Responsibilities
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
- Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
- Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
- Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
- Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.
Benefits
- Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
