AI Automation Analyst

BigCommerce•Austin, TX

1d•Hybrid

About The Position

The AI Automation Specialist sits within the Global Services team and is responsible for designing, building, and optimizing AI-powered workflows and automations that improve efficiency, scalability, and service delivery across Global Services. This role serves as the primary owner of automation initiatives, partnering with business and technical teams to translate operational needs into scalable solutions using AI, automation platforms, APIs, and enterprise systems.

Requirements

3+ years of experience in workflow automation, business operations, process improvement, or a related field
Bachelor’s degree in information systems, Computer Science, Engineering, Business Technology, or a related field preferred, or equivalent practical experience.
Experience building automations using platforms such as Make, Zapier, n8n, or Google Apps Script
Hands-on experience with AI tools such as ChatGPT, OpenAI, Claude, Cursor, or similar platforms
Experience working with APIs, webhooks, JSON, and system integrations
Strong documentation, project management, and stakeholder communication skills
Familiarity with Salesforce, Feedonomics, Zoho, Snowflake, Monday.com, and Google Workspace

Nice To Haves

Experience in SaaS, ecommerce, or technology organization
Knowledge of SQL, reporting tools, and operational analytics

Responsibilities

Design, build, deploy, and maintain AI-powered workflows and automations
Partner with stakeholders to identify process improvements and automation opportunities
Translate business requirements into scalable technical solutions
Build and manage AI assistants, prompts, integrations, APIs, and workflow automation tools
Integrate automations with systems such as Salesforce, Feedonomics, Google Workspace, Monday.com, Zoho, and other business platforms
Monitor workflow performance and continuously optimize for efficiency, adoption, and business impact
Develop and maintain documentation, SOPs, templates, and best practices.
Establish quality assurance, governance, and operational standards for AI-enabled workflows
Deliver training and enablement sessions to drive adoption of AI and automation solutions
Research and evaluate emerging AI and automation technologies to support business objectives
Partner and facilitate additional technical client-facing projects