AI Automation & Agentic Systems Engineer

Monotype•Woburn, MA

1d•$130,000 - $155,000•Hybrid

About The Position

Monotype is seeking an AI Automation & Agentic Systems Engineer to help transform enterprise workflows through AI-first automation and intelligent agent orchestration. In this role, you will partner closely with teams across the organization — including GTM, Finance, Legal, HR, Support, and Customer Success — to identify high-impact automation opportunities, redesign manual processes, and implement scalable AI-driven solutions. You will build and orchestrate intelligent agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations. This role requires a unique blend of systems engineering, AI architecture, workflow design, and product thinking. This is a highly cross-functional, hands-on engineering role ideal for someone who thrives in ambiguity, enjoys solving operational complexity, and is passionate about applying AI to real-world business challenges.

Requirements

Bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field preferred
3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles
At least 1 year of hands-on experience working with AI tools, AI automation platforms, or LLM-powered workflows
Experience configuring and orchestrating AI agents or automation workflows using low-code/no-code tools rather than traditional software development
Strong understanding of business process automation and the ability to translate operational needs into scalable workflows
Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies
Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms
Comfortable working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday
Strong systems-thinking and problem-solving abilities with a focus on automation and operational efficiency
Ability to work cross-functionally with business stakeholders and technical teams to implement practical AI-driven solutions
Excellent communication skills with the ability to explain technical workflows to non-technical audiences
Experience with AI technologies can be emerging/newer experience; practical implementation and curiosity are valued

Nice To Haves

Builder mindset with strong curiosity around AI automation and agentic technologies
Comfortable navigating ambiguity and evolving business requirements
Self-directed with the ability to work independently and take ownership
Interested in improving operational efficiency through automation and AI-enabled workflows
Experiment-driven mindset with a willingness to continuously learn and adapt to emerging technologies

Responsibilities

Design and configure AI-driven workflows and multi-agent automation systems that streamline and orchestrate business processes
Build and manage AI automations using low-code/no-code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools
Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems
Translate business and operational requirements into scalable AI-enabled automation solutions
Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies
Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications
Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives
Help implement Retrieval-Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable
Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations
Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows
Contribute to the company’s evolving AI automation and orchestration strategy through continuous improvement and experimentation

Benefits

Hybrid work arrangements
Competitive paid time off programs
Comprehensive commercial medical insurance coverage
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
Creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options