AI Architect

Braze•New York City, NY

1d•Hybrid

About The Position

The AI Architect accelerates adoption of BrazeAI capabilities and services by working directly with customers to identify and prioritize use cases and activate their first AI and agentic use cases. The role educates and advises marketers at different stages of their AI transformation, helping them get value from their investments through workshops, diagnostics, and accelerators that take them from ideation and prototyping to launch and impact measurement. It combines deep knowledge of Braze core capabilities—including Canvas, Catalogs, Content Blocks, Liquid, and data ingestion—with an understanding of marketing strategies and effective applications of BrazeAI. The role builds trusted relationships with technical and non-technical stakeholders and leads with curiosity to help customers evolve their marketing strategies with AI. It is based in New York, supports the AMER region, and may require travel up to 25% at peak times.

Requirements

At least 4 years of experience in a customer-facing technical role, such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
Experience working directly with enterprise customers and developing strong consultative relationships.
Demonstrated ability to persuade and influence without owning the account.
Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements.
Strong presentation and facilitation skills, including the ability to engage marketers with varied skill levels and adapt communications for marketers and executives.
Sufficient experience with Braze to assess Canvases, Catalogs, and broader strategies for opportunities to improve business outcomes with BrazeAI.
Understanding of how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing, and optimization.
Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
Ability to build business cases and/or measure ROI on AI investments, particularly for a credit consumption model.
Marketing technology domain knowledge in at least two of the following: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
Ability to structure work plans, define objectives, prioritize activities across multiple engagements, take initiative, and build processes while working.
Problem-solving skills, including breaking complex problems into components and collaborating with appropriate people to find solutions.
Strong written and verbal English language skills.

Nice To Haves

Hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
Depth in a major sales vertical such as retail and eCommerce, QSR, gaming, media, or financial services.

Responsibilities

Lead customer engagements that drive BrazeAI adoption, including workshops, accelerators, and diagnostics.
Run BrazeAI workshops that help marketers build or prototype one or two agents and define ways to measure their impact.
Guide 2–6 week AI accelerator engagements from use-case ideation through launch and initial impact reporting, using weekly working sessions.
Assess customers’ messaging programs, data, and current BrazeAI use; benchmark maturity; and deliver 3–5 prioritized actions and an assessment of readiness for AI Expert Services add-ons.
Demonstrate and document best practices, playbooks, and AI solution recipes for customers and partners.
Help customers identify and prioritize use cases that support their business goals.
Identify technical hurdles and resolve organizational friction that may impede BrazeAI adoption and decision-making.
Recommend Professional Services partners for additional or extended support and transition context and diagnostics to other services teams.
Provide internal and external thought leadership on how AI can help marketing teams achieve better business outcomes.
Collaborate across account management, customer success, professional services, AI success, product, marketing, learning, and communities to improve Braze products and external materials.

Benefits

Competitive compensation that may include equity.
Retirement plans and Employee Stock Purchase Plan.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Family services, including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.
Equity grants of restricted stock (RSUs).