AI Architect

Braze•San Francisco, CA

2d•$114,000 - $163,200•Hybrid

About The Position

The AI Architect accelerates adoption of BrazeAI capabilities and services by working directly with customers to identify and prioritize use cases and activate their first AI and agentic use cases. The role supports customers at different stages of their AI transformation by providing education and advice, running workshops, diagnostics, and accelerators, and guiding marketers through ideation, prototyping, launch, and initial impact reporting of BrazeAI agents. The position is consultative and combines deep knowledge of Braze core capabilities—including Canvas, Catalogs, Content Blocks, Liquid, and data ingestion—with an understanding of marketing strategies and effective applications of BrazeAI. The AI Architect builds trusted relationships with technical and non-technical stakeholders, identifies technical and organizational hurdles to adoption, and helps customers achieve returns on their AI investments. The role is based in New York, supports the AMER region, and may require travel up to 25% at peak times.

Requirements

At least 4 years of experience in a customer-facing technical role, such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
Experience working directly with enterprise customers and developing consultative relationships; ability to persuade and influence without owning the account.
Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements; able to present to marketers with varied skill levels and adapt messaging for marketers and executives.
Working knowledge of Braze sufficient to assess Canvas, Catalog, and broader strategies for opportunities to improve business outcomes with BrazeAI.
Understanding of how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing, and optimization.
Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
Ability to build business cases and/or measure ROI on AI investments, particularly for a credit consumption model.
Understanding of the marketing technology ecosystem and ability to develop a perspective on customer solution design, with domain knowledge in two or more of AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
Ability to structure a working plan, define objectives, prioritize activities across multiple engagements, and build processes while working.
Ability to break complex problems into components and collaborate with appropriate people to find solutions.
Strong written and verbal English-language skills.

Nice To Haves

Hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
Depth in a major Braze sales vertical, such as retail and eCommerce, QSR, gaming, media, or financial services.

Responsibilities

Lead customer engagements that drive BrazeAI adoption, including workshops, accelerators, and diagnostics.
Run BrazeAI workshops that help marketers build or prototype one or two agents and establish ways to measure their impact.
Lead 2–6 week AI accelerator engagements, guiding customers from use-case ideation through launch and initial impact reporting with weekly working sessions.
Assess customers’ messaging programs, data, and current BrazeAI use; benchmark maturity; and provide 3–5 prioritized actions and an assessment of readiness for AI Expert Services add-ons.
Demonstrate and document best practices, playbooks, and AI solution recipes for customers and key partners.
Work with customers to identify and prioritize use cases that support their business goals.
Identify technical hurdles and resolve organizational friction to enable customer decision-making and BrazeAI adoption.
Recommend Professional Services partners when customers need additional or extended support, and transition context and diagnostics to other services teams.
Provide internal and external thought leadership on how AI can help marketing teams achieve better business outcomes.
Collaborate cross-functionally with teams including account management, customer success, professional services, AI success, product, marketing, learning, and communities to improve Braze products and external materials.

Benefits

Competitive compensation, potentially including equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Family services, including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.