AI Architect

Braze•Austin, TX

2d•$103,000 - $147,000•Hybrid

About The Position

The AI Architect accelerates customer adoption of BrazeAI capabilities and services by identifying and prioritizing use cases and helping customers activate their first AI and agentic use cases. The role advises marketers at different stages of their AI transformation, using workshops, diagnostics, and accelerators to guide them through ideation, prototyping, launch, and initial measurement of BrazeAI agents. This is a consultative, customer-facing role that builds trusted relationships with technical and non-technical stakeholders. It combines deep knowledge of Braze capabilities—including Canvas, Catalogs, Content Blocks, Liquid, and data ingestion—with marketing strategy and practical applications of BrazeAI. The position supports the AMER region, is based in New York, and requires travel of up to 25% at peak times.

Requirements

At least 4 years of experience in a customer-facing technical role, such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
Experience working directly with enterprise customers and developing strong consultative relationships; demonstrated ability to persuade and influence without owning the account.
Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements, and ability to present to marketers and executives with varying levels of expertise.
Sufficient working knowledge of Braze to evaluate Canvas, Catalogs, or broader strategies and identify opportunities to improve business outcomes with BrazeAI.
Understanding of applied generative AI and agents in marketing, including prompt design, guardrails, evaluation, testing, and optimization.
Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
Ability to build business cases and/or measure ROI on AI investments, particularly for a credit consumption model.
Marketing technology ecosystem knowledge and domain expertise in at least two of the following: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
Ability to structure work plans, define objectives, prioritize activities across multiple engagements, take initiative, and build processes while working.
Ability to break complex problems into components and collaborate with others to find solutions efficiently.
Strong written and verbal English language skills.

Nice To Haves

Hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
Deep experience in a major Braze vertical, such as retail and eCommerce, QSR, gaming, media, or financial services.

Responsibilities

Lead BrazeAI workshops that help marketers build or prototype one or two agents and define how to measure their impact.
Run AI Accelerators, typically 2–6 week engagements with a defined objective and weekly working sessions, guiding customers from use-case ideation through launch and initial impact reporting.
Conduct AI Diagnostics of customers’ messaging programs, data, and BrazeAI usage; benchmark maturity and provide 3–5 prioritized actions and an assessment of readiness for AI Expert Services add-ons.
Demonstrate and document best practices, playbooks, and AI solution recipes for customers and key partners.
Work with customers to identify and prioritize use cases that support their business goals.
Identify technical hurdles to BrazeAI adoption and resolve organizational friction that impedes decision-making and adoption.
Recommend Professional Services partners when customers need additional or extended support, and transition context and diagnostics to other services teams.
Provide internal and external thought leadership on how AI can help marketing teams achieve better business outcomes.
Collaborate with account management, customer success, professional services, AI success, product, marketing, learning, and communities teams to improve Braze products and external materials.

Benefits

Competitive compensation that may include equity, including restricted stock units.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience.
Annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.