AI Architect

Braze • Chicago, IL

2d • $109,000 - $154,700 • Hybrid

About The Position

As an AI Architect at Braze, you will accelerate customer adoption of BrazeAI capabilities and services. You will work directly with customers to identify and prioritize use cases, educate and advise marketers at different stages of their AI transformation, and help them activate their first AI and agentic use cases. This includes leading workshops, diagnostics, and accelerators that guide customers from ideation and prototyping through launch and initial impact measurement.

The role is consultative and combines deep knowledge of Braze core capabilities—including Canvas, Catalogs, Content Blocks, Liquid, and data ingestion—with understanding of marketing strategies and effective applications of BrazeAI. You will build trusted relationships with technical and non-technical stakeholders, help resolve adoption barriers, and advise customers on realizing value from their AI investments. You will also document best practices and collaborate with internal teams and external partners to improve Braze's products and customer-facing materials.

The position supports the AMER region, is based in New York, and requires travel of up to 25% at peak times.

Requirements

• Strong written and verbal English-language skills.
• Experience working directly with enterprise customers and developing strong consultative relationships; demonstrated ability to persuade and influence without owning the account.
• Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements, and ability to present effectively to marketers with different skill levels and adapt messaging for marketers and executives.
• At least 4 years of experience in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
• Working knowledge of Braze, sufficient to evaluate a Canvas, Catalog, or broader strategy and identify BrazeAI opportunities that could improve business outcomes.
• Understanding of how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing, and optimization.
• Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
• Ability to build business cases and/or measure ROI on AI investments, particularly for a credit consumption model.
• Understanding of the marketing technology ecosystem and ability to develop a perspective on how to structure a customer's solution, with domain knowledge in at least two of: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
• Ability to structure a working plan, define objectives, prioritize activities across multiple engagements, take initiative, and build processes while working.
• Ability to break complex problems into components and collaborate with the appropriate people to reach solutions efficiently.

Nice To Haves

• Hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
• Depth in a major Braze vertical such as retail and eCommerce, QSR, gaming, media, or financial services.

Responsibilities

• Lead BrazeAI customer workshops where marketers build or prototype one or two agents and define a way to measure their impact.
• Run AI Accelerators, typically 2–6 week engagements with a defined objective and weekly working sessions, guiding customers from use-case ideation to launch and initial impact reporting.
• Conduct AI Diagnostics to assess a customer's messaging program, data, and current BrazeAI use; benchmark maturity; and deliver 3–5 prioritized actions and an assessment of readiness for AI Expert Services add-ons.
• Demonstrate and document best practices, playbooks, and AI solution recipes for existing customers and key partners.
• Work with customers to identify and prioritize use cases that support their business goals.
• Identify technical hurdles to BrazeAI adoption and resolve organizational friction that impedes decision-making and adoption.
• Recommend Professional Services partners for additional or extended support and transition relevant context and diagnostics to other services teams.
• Provide internal and external thought leadership on how AI can help marketing teams achieve better business outcomes.
• Collaborate with account management, customer success, professional services, AI success, product, marketing, learning, and communities teams to continuously improve Braze's products and external materials.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to the community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed