AI API Specialist

IDEXX•Westbrook, MA

About The Position

IDEXX is seeking an AI API Specialist to support our ecosystem of AI-driven, third‑party commercial partners. In this role, you’ll serve as a technical expert and trusted advisor to partners building integrations with IDEXX practice management software. You’ll play a key role in enabling successful integrations, supporting ongoing partner implementations, and shaping the evolution of our AI API offerings through direct partner collaboration. This is an excellent opportunity for someone who enjoys working at the intersection of APIs, AI, customer success, and partnerships, and who thrives in a highly collaborative technical role.

Requirements

Bachelor’s degree or equivalent practical experience.
5+ years of relevant experience supporting APIs, integrations, or technical partnerships.
Strong hands‑on experience with APIs, including: RESTful APIs and integration architectures. API design patterns, conventions, and best practices.
Proven ability to work directly with external customers or partners in a technical, customer‑facing role.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical audiences.
Strong analytical, troubleshooting, and problem‑solving skills.
Demonstrated ability to manage multiple priorities, projects, and partner engagements simultaneously.
High attention to detail, strong organizational skills, and comfort operating independently.

Nice To Haves

Experience supporting commercial or third‑party integrations at scale.
Familiarity with Atlassian tools (Jira, Confluence) and support platforms such as Freshdesk.
Background working with healthcare, veterinary, or practice management software.
Experience mentoring or coaching junior team members.

Responsibilities

Serve as a subject matter expert for IDEXX’s AI API platform and third‑party commercial integrations.
Support the intake and onboarding of new commercial integration partners, including: Understand partner use cases and provide guidance as needed to assist with partner implementation. Understand integration best practices and provide guidance as needed to ensure high quality integrations. Set up and maintain partner sandbox environments. Ensure that reasonable timeframes are maintained
Provide ongoing technical support to active integration partners post‑launch.
Partner closely with Product Managers to: Gather partner feedback and real‑world use cases. Influence roadmap discussions and prioritize high‑value API enhancements. Monitor partner API usage and ensure integrations adhere to commercial, performance, and technical guidelines.
Stay current on IDEXX products, evolving API capabilities, and industry trends related to AI and system integrations.
Mentor and support team members as the partnership’s ecosystem grows.