AI and Process Improvement Specialist

Inland Companies•Milwaukee, WI

About The Position

The AI & Process Improvement Specialist helps the organization work smarter by identifying process gaps and building practical solutions. This hands-on role combines process discovery, automation, reporting, and collaboration to improve how teams work and how clients experience our services. The specialist will partner closely with the Head of Platform & Experience and IT Director, who will be integral to shaping the strategy, priorities, governance, and overall approach. The specialist will translate that direction into well-scoped improvements, pilots, automations, reports, and tools.

Requirements

At least 5 years of experience in process improvement, workflow design, automation, or a related field.
Bachelor’s degree in business, operations, technology, information systems, engineering, or a related field.
A practical, data-informed approach, with the ability to validate findings through conversations with the people doing the work.
Hands-on experience with Claude, Copilot Studio, Power Automate, Power BI, HubSpot or similar platforms, with the ability to learn new tools quickly.
Strong problem-solving and project execution skills, including scoping, testing, documentation, and follow-through.
Clear communication and strong relationship skills across departments and levels of the organization.
Good judgment about when to move independently, when to collaborate, and when to involve IT or other partners.

Nice To Haves

Lean, Six Sigma, or similar process improvement training is helpful, but not required.

Responsibilities

Meet with operational leaders and employees to understand workflows, pain points, recurring issues, and client-facing opportunities.
Use data and direct feedback to define current-state processes and identify high-impact improvements.
Recommend the right solution, which may include automation, a revised workflow, training, or removing unnecessary steps.
Support improvement initiatives from discovery through testing, implementation, and measurement.
Build and maintain practical solutions using Microsoft Copilot Studio, Power Automate, Power BI, Power Apps, Teams, HubSpot, Claude and other approved tools.
Create reports and dashboards that provide clear, reliable information for decision-making.
Develop and improve AI agents, automations, and workflows that reduce manual effort and strengthen service delivery.
Monitor solutions after launch, resolve issues, and make improvements based on user feedback and results.
Work within the technology environment, security standards, licensing, and governance established by IT.
Partner with the Head of Platform & Experience and IT Director to evaluate ideas, set priorities, and align solutions with the broader roadmap.
Pilot solutions with the people who will use them, incorporate feedback, and support adoption through clear communication and training.
Contribute to hands-on process improvement and AI workshops by bringing forward opportunities, building solutions, and sharing what works.