AI and Data - Manager - AI Engineer

EY • Toronto, ON

20h • CA$110,000 - CA$160,000

About The Position

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As AI Engineer, you will design and build production-grade AI and agentic AI solutions that solve real business problems for EY's clients. You are the core builder on the delivery team, responsible for AI/ML pipelines, agentic workflows, multi-agent coordination, evaluation frameworks, observability and governance that ensure AI solutions work in production.

The opportunity
You will work across complex client engagements designing and implementing AI/ML and agentic AI solutions end to end. You will work closely with business stakeholders, AI Architect, AI Platform Engineers, and Data Scientists to translate complex business challenges into practical, scalable, and responsible AI solutions through maintainable architectural. You will have the opportunity to influence executive stakeholders and help clients responsibly adopt agentic AI to drive measurable business outcomes.

This job posting relates to an existing vacancy within our organization.

Requirements

• Deep experience designing and building agentic AI systems in enterprise environments.
• Analytical mindset to troubleshoot AI-specific failure modes, model hallucinations, retrieval gaps, context overflow, agent looping, and system latency and engineer reliable solutions around them.
• Experience with AI governance, model risk management, and regulatory considerations in complex or regulated industries.
• Adapts quickly to fast-moving environments with frequent updates in AI frameworks, agentic tool patterns, LLM capabilities, and cloud platform services
• A degree in Computer Science, Data Science, Engineering or related technical discipline (MSc/PhD is an advantage).
• 5-8+ years of AI development experience, with at least 2 years focused on building and maintaining production grade AI/ML or agentic AI solutions.
• Hands-on experience in developing machine learning and deep learning algorithms at scale
• Deep experience working with AI/ML libraries and frameworks
• Understanding of foundational statistics and mathematical modeling
• Advanced object-oriented coding skills in Python for production-level codebases. Familiarity with Java, TypeScript/JavaScript is a plus.
• Hands-on experience building and deploying AI agents and AI/ML solutions.
• Hands-on experience with containerisation (Docker, Kubernetes), CI/CD pipelines, and version control for AI systems; working knowledge of LLM observability and monitoring tools.
• Experience in API integration and development.

Nice To Haves

• Consulting or professional services experience is strongly preferred.

Responsibilities

• Design and implement production-grade agentic AI workflows using open frameworks such as LangGraph, CrewAI, proprietary cloud-based agentic platforms, including agent orchestration, AI gateways (i.e. MCP, A2A), observability, controls and guardrails.
• Build and optimise retrieval pipelines for Retrieval Augmented Generation (RAG) and agentic workflows, including chunking strategies, embedding models, vector store integration, and re-ranking to ground agent outputs in accurate, current enterprise data.
• Develop and integrate Generative/Agentic AI solutions using large and small language models (LLMs and SLMs).
• Build evaluation frameworks to measure AI solution quality, consistency, and implement telemetry and monitoring to track model drift, latency, output quality, and cost metrics in production.
• Leverage machine learning/deep learning algorithms and foundational statistical concepts to solve real-world AI/ML problems at scale
• Implement best practices for MLOps, LLMOps, across experimental and production environments, including AI pipeline and microservices deployment into cloud environments, APIs, CI/CD, ensuring high availability and low latency.
• Build AI governance and responsible AI controls for AI systems
• Mentor junior team members and contribute to EY AI assets, accelerators, delivery standards, and go-to-market offerings in AI/ML, agentic and generative AI

Benefits

• medical and dental coverage
• pension and 401(k) plans
• a minimum of 15 days of vacation plus ten observed holidays and three paid personal days
• a range of programs and benefits designed to support your physical, financial and social well-being
• The opportunity to manage a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree