AI and Automation Consultant

Acquire Intelligence•Irving, TX

1d•Onsite

About The Position

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! AI and Automation Consultant Acquire Intelligence is an award-winning business transformation provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Come for a career, stay for the fun! Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best Celebrate at our employee engagement events Bi-weekly pay Eligibility for Benefits: Health Insurance, Life Insurance, 401K plan and more Paid Time Off and Company Paid Holidays A Glimpse Into Your New Role As an AI and Automation Consultant, you will be a client-facing and hands-on contributor responsible for identifying, developing, and implementing AI and automation solutions that deliver measurable efficiencies across both client environments and internal operations. While based in the Irving office, you will regularly travel to client sites (domestic and international) and delivery locations to support the delivery of our consulting offering. This includes working directly with clients to assess, document, and optimize systems and processes, using Acquire's consulting framework to guide delivery. You will be responsible for producing high-quality consulting reports, presentations, and detailed workflow and process documentation to support findings and recommendations. You will also contribute to internal transformation initiatives. You must be technically capable, commercially aware, and confident engaging with senior stakeholders. You will represent Acquire professionally on site with clients while being comfortable working at a detailed level within systems and operational workflows. Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Requirements

Proven hands-on operational experience in CX and/or business process environments, with a deep understanding of how workflows and systems operate in practice.
Entrepreneurial mindset as we value individuals who have taken initiative to launch a business, lead a department, or drive transformation from the ground up.
Demonstrated passion for AI, automation, and business efficiency as someone who actively follows emerging trends and technologies and applies them with purpose.
A natural problem solver who thrives on understanding how things work and finding smarter, faster, more effective ways to improve them.
Confident communicator with the presence and professionalism to engage clients, lead discussions, and present solutions to both technical and non-technical audiences.
Highly driven, fast-moving, and adaptable, with a strong bias for action and a proactive, solutions-oriented attitude.

Nice To Haves

Experience in consulting or client-facing roles is welcome but not essential — we prioritize mindset, capability, and outcomes over job titles.

Responsibilities

Identify opportunities for AI and automation within client environments and internal operations, and propose practical, innovative solutions.
Apply a strong understanding of business software, system integration, and process improvement to assess, document, and optimize current-state processes.
Prepare and present recommendations to internal stakeholders and external clients, clearly articulating both technical and non-technical findings and options, including vendor selections where applicable.
Develop consulting deliverables including presentations, solution designs, workflow and process documentation, and end-of-engagement reports.
Stay current with emerging AI and automation technologies, tools, and trends to inform solution design and delivery.
Collaborate with external technology partners and internal teams to implement approved recommendations, ensuring smooth integration with business systems and operations.
Measure and report on the impact and effectiveness of implemented solutions, making iterative improvements where necessary to maximize value.
Support internal transformation initiatives and contribute to the development of Acquire.AI’s consulting frameworks and methodologies.
Undertake other related duties or initiatives as assigned.