Fitch Group | AI and Agentic Senior Collaboration Engineer - Toronto, Canada

Fitch Group • Toronto, ON

60d • Hybrid

About The Position

As a leading, global financial services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Working at Fitch provides the opportunity to be part of a collaborative, forward-thinking organization where technology and innovation drive meaningful business outcomes. You’ll work alongside experts across Technology & Data to help shape the future of AI-powered collaboration, automation, and digital enablement across the enterprise.
Fitch Group is currently seeking an AI and Agentic Senior Collaboration Engineer based out of our Toronto office.
About the Team:
The Modern Workplace and Collaboration Services team is focused on advancing Fitch’s digital workplace strategy through secure, scalable, and innovative collaboration technologies. The team leads enterprise initiatives across Microsoft 365, Copilot Studio, and Power Platform, partnering closely with business stakeholders and technology teams to deliver AI-powered solutions that improve productivity, strengthen governance, and create measurable business value.

Requirements

• You have 7+ years of experience in Information Technology, with a focus on Microsoft 365, Power Platform, and AI agent solutions.
• You have 5+ years of hands-on experience leading engineering or support teams within the Microsoft collaboration ecosystem.
• You have advanced expertise in conversational AI, prompt engineering, solution ALM, and secure architecture.
• You have experience with governance, data loss prevention, environmental strategy, and compliance for Power Platform and AI solutions.
• You have strong hands-on experience with Copilot Studio, Power Automate, Power Apps, Dataverse, and integrations with Microsoft Graph, Azure AD / Entra ID, and other cloud services.

Nice To Haves

• Experience architecting and deploying complex conversational agents, multi-step copilots, and custom connectors in enterprise environments.
• Deep understanding of governance, compliance, and security for AI and Power Platform technologies.
• Prior experience influencing strategy and leading adoption of AI and Power Platform technologies in a regulated industry.
• Experience managing analytics, telemetry, and operational reliability for AI-powered collaboration solutions.
• Familiarity with modern automation tools such as PowerShell, Power Automate, and Azure Functions.

Responsibilities

• Architect, build, and govern enterprise-grade solutions in Copilot Studio and Power Platform, enabling advanced AI agent capabilities across Fitch’s collaboration ecosystem.
• Design and deploy secure, compliant, and scalable agentic AI solutions integrated with Microsoft 365 and line-of-business applications.
• Lead technical initiatives and establish standards and best practices for conversational design, prompt engineering, and multi-turn agent orchestration.
• Mentor junior engineers and provide technical guidance to business stakeholders while supporting Fitch’s citizen development program.
• Establish quality assurance, telemetry, analytics, and continuous improvement processes to optimize adoption, reliability, and measurable business outcomes.

Benefits

• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short- and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees