Agriculture Product Support Representative I

TSI, Inc. • Auburn, IL

5d • Onsite

About The Position

Provides direct customer support for DICKEY-john products. Position requires communication with end producers, distributors, dealers, and OEMs by phone, email, or in person concerning equipment problems. Onsite installation or troubleshooting complex electromechanical systems required. Position performs validation testing on newly developed products and communicates findings. Position requires customer interactions via on-site training or trade shows.

Requirements

• High School Diploma
• One plus year of experience in agriculture or customer contact related positions
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Demonstrated ability to troubleshoot and correct electromechanical process problems.
• Basic knowledge of agricultural equipment, practices, and systems.
• Basic knowledge of electronics, hydraulics, pneumatics, and electrical systems.
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Nice To Haves

• A.A.S. in Agriculture, Electronics, or related field
• Direct customer contact or support experience.
• Practical knowledge of farming practices.
• Working understanding of precision agriculture including GPS.
• Working knowledge of electronics, hydraulics, pneumatics, and electrical systems.

Responsibilities

• Provide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.
• Perform in-field customer service calls to address customer satisfaction issues.
• Perform custom installations on new products for field testing.
• Provide feedback to other internal functions on the performance of DICKEY-john products in the field.
• Maintain log of incoming customer calls.
• Follow up with customers to resolve problems.
• Travel required for shows and promotions, service training, field service and service visits with little or no advance notice.
• Explain DICKEY-john policies, processes and requirements to customers as required.
• Follow all safety guidelines and report unsafe conditions.
• Conduct verification and validation testing of products in development.
• Conduct basic product training sessions for customers and distributors.
• Represent DICKEY-john at industry trade shows. Perform product demonstrations as required.
• Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products.
• Read, review and proof technical diagrams and manuals as needed.
• Repair electronic, hydraulic, and pneumatic systems.

Benefits

• Competitive market salary from $45,000 - $49,000 per year depending on qualifications and experience.
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
• Flexible Work Arrangement: work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.
• Dress for your day policy
• Free Beverages/On-site Cafeterias

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED