Agriculture Customer Service Representative - Grand Forks, ND

Wilbur-Ellis•Grand Forks, ND

10d•$18 - $25•Onsite

About The Position

The Customer Service Representative (CSR) plays a key role in delivering a positive customer experience by supporting sales and operations through accurate order processing, inventory coordination, and efficient internal workflows. This position serves as a vital link between customers, the sales team, and operations, helping ensure responsive communication and smooth day‑to‑day execution.

Requirements

High school diploma or equivalent
Proficiency with Microsoft Windows, Excel, Outlook, and ERP systems (JD Edwards experience preferred; training provided)
Strong math skills, including the ability to accurately apply fractions, percentages, and ratios
Customer-focused with an attention to detail
Proficient with computers and Windows applications
Positive outlook and excellent communication skills
Highly organized with an ability to multi-task and prioritize assignments

Nice To Haves

JD Edwards experience preferred; training provided

Responsibilities

Enter and process sales orders, shipping documents, and invoices using the JD Edwards (JDE) ERP system, meeting timelines under the Timely Transaction Processing (TTP) policy
Respond to customer inquiries and support the sales team with order accuracy, pricing, and documentation
Document product use recommendations and forecasts; generate standard and custom reports for internal and external use
Collaborate with Sales and Operations to manage inventory levels, place product orders, and conduct cycle counts and annual inventory reconciliation
Submit and code bills and invoices for payment; support Accounts Payable documentation