Service Technician

CFI Solutions Inc. • Des Moines, IA

21h • Onsite

About The Position

The Agricultural Service Technician is responsible for installing and repairing tires, wheels, and tracks in designated locations, adhering to safety and established standards. This role involves inspecting and diagnosing issues, performing de-mounting, mounting, and repair of tires on various types of equipment including construction, agricultural, and mining machinery. The technician will operate a service truck, crane, tire manipulator, and other specialized tools safely, driving to and from job sites. Communication with the service manager, sales representatives, and customers is essential. The position also requires performing maintenance and cleaning on tools, equipment, and the service truck, wearing necessary PPE, and ensuring regular attendance. Additional duties include assisting in the main shop with tasks such as cleaning, maintenance, and basic equipment repair, as well as completing all required paperwork and managing assigned inventory.

Requirements

• High school diploma or equivalent
• Positive attitude and willingness to learn/expand skillset
• Good hand to eye coordination
• Mechanical aptitude
• Valid Driver's License
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently with minimal supervision
• Excellent customer service skills
• Proven ability to handle multiple projects and meet deadlines
• Ability to understand and follow written and verbal instructions
• Ability to understand all safety requirements and cautions
• Ability to perform the physical labor necessary
• Professional appearance and demeanor
• Ability to effectively present information and respond to questions
• Ability to effectively communicate with people at all levels and from various backgrounds

Nice To Haves

• Class B CDL
• Previous tire technician and/or TIA certifications and training
• Bilingual skills

Responsibilities

• Inspection and diagnosis of tires, wheels and tracks
• De-mount and mount or repair tires on construction, agricultural and mining equipment
• Replace valve stems or inner-tubes
• Bolt on or unbolt tire/wheel assemblies
• Replace studs/bolts/nuts if needed
• Operate service truck, crane, tire manipulator, tire de-mount/remount machine, jacks, and air/hydraulic tools safely
• Drive safely to and from job sites
• Communicate directly with the service manager, company sales reps and customers
• Perform maintenance or cleaning on tools, equipment and service truck
• Wear the necessary PPE on job sites
• Regular attendance
• Installs tires, wheels and tracks on-site in accordance with established standards and procedures; always maintains safety and professionalism
• Assists in the promotion and sale of extra products and services
• Ensures the products installed are in proper working order prior to departure from installation site
• Provides a thorough explanation of the products installed, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, safety sheets and emergency information schedules
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in the inventory process on a regularly scheduled basis
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ home and/or business
• When on call, always ensures availability by telephone for service calls
• Performs other related duties as assigned by management
• Assist technicians in the main shop when needed
• Assist technicians with loading of the scrap tire trailer
• Assist technicians with cleaning/maintenance around the main shop
• Change oil/filters, grease, or perform basic repair on shop equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED