Concord, CA - AGM, Operations Manager, Maintenance Manager and Safety & Training Manager - Bid

Keolis America • Concord, CA

2d • Onsite

About The Position

This role is a senior leadership position responsible for the overall operational success of the contract, including safety, performance, and financial accountability. The position requires a strong leader who can manage multiple facets of the operation, from strategic planning and mobilization to daily performance monitoring and client relationship management. The ideal candidate will have a proven track record in safety management, operational excellence, and employee engagement within a relevant environment.

Requirements

• Management experience with accountability for safety, performance and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Ability to identify and solve problems in a structured and analytical way
• Experience in dealing with Clients and various stakeholders such as Emergency Services providers

Nice To Haves

• Experience of PPPs is an advantage
• Inspirational and motivational leader
• Work well as part of a team
• Possess excellent communication, interpersonal and decision making skills

Responsibilities

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed.
• Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include: Resourcing for organizational performance optimization, Identification of key business priorities, Identification of organizational synergies, Recommendation of differential investment.
• Monitor the delivery of the business plan and the performance improvements targeted.
• Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement.
• Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all KeoLife pillars.
• Be Accountable for the overall organizational safety performance.
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to.
• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture.
• Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements E.g. AFR and IFR.
• Contribute to the safety culture through displaying exemplary safety oriented behaviors.
• Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client.
• Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place (eg. Asset Management System, Operational System).
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability…
• Work in collaboration with our client and our communities to plan and deliver special event services.
• Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements.
• Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner.
• Accountable for the organizations’ overall customer experience.
• Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience.
• Lead a customer oriented culture where all staff ‘think like a passenger’.
• Assure the investigation, response and procedure improvements occur as they relate to customer comments.
• Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators.
• Set the tone of leadership throughout the organization through implementation of the Keolis management principles.
• Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives.
• Lead the senior management team and create a positive, collaborative, team oriented environment in which they can work effectively.
• Build the talent pool to ensure future capability to deliver the organizational business plan.
• Lead the Union relationship: Understand and monitor compliance to the ratified CBA, Plan and lead CBA negotiations, Manage union relationships to be productive and enable win-win outcomes.
• Drive an improvement in the employee experience enabling improvements in all employee related KPIs including: employee turnover, unplanned absenteeism, driver headcount.
• Drive employee survey participation and deliver local action plans to continually improve employee experience and engagement.
• Accountable for economic performance – budget setting, monitoring and taking corrective actions as necessary to ensure objectives are met.
• Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting in a timely and accurate manner, and in accordance with policy and process.
• Monitor and manage costs of the organization to ensure delivery against the authorized budget.
• Drive financial improvement across key drivers of performance: Lead improvement in key revenue streams, such as liquidated damages and delivery of revenue hours/mileage.
• Drive the critical link between labor performance and financial performance, ensuring a strong understanding and alignment of the operational decisions to our financial performance – without compromising safety, operational performance and employee engagement.
• Ensure any opportunities for procurement initiatives have been explored and deliver.
• Monitor and drive improvement in the organizational claims management, ensuring best value for money is achieved within the context of the organization’s safety performance.
• Improve financial performance of the business in a sustainable manner.
• Accountable for the quality of relationship with client.
• Put in place contract governance to ensure best practice contract management.
• Manage the contract with the client with thorough review of contractual compliance, and act on any gaps, including actions coming from the annual contractual audit.
• Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of ‘we commit’.
• Monitor and assure the quality of the Stakeholder relationships for the organization.
• Ensures that the organization remains sensitive to key stakeholders (associations, user associations, etc.) and so becomes and remains a known and respected contributor to the growth and prosperity of the region.
• Attend client boards meetings and report key messages to key internal contacts.
• Represent Keolis to local public transport agencies and private entities in order to build Keolis market reputation.
• Identify local market opportunities to grow Keolis contracts and add additional revenue streams that compliment current scope of services.
• Scan local market for future development opportunities and recommend possible targets.

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• The safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager