AGM Member Experience

Invited • Peachtree City, GA

13h • Onsite

About The Position

The Clubs of Peachtree City and Newnan offer 135 holes of private Championship golf and expansive amenities across five premier country clubs in Peachtree City and Newnan, Georgia. Located just south of Atlanta, these clubs provide members with a full-scale private golf experience defined by diverse layouts and a consistently high standard of excellence. Invited, since its inception in 1957, operates with the central purpose of building relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, with over 130 country clubs, city clubs, and athletic clubs, Invited Clubs offer first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The Assistant General Manager of Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments in larger EBITDA and more complex club structures. This role elevates hospitality standards, executes high-impact programming that drives engagement, retention, and profitability, and leads a cohesive, multi-channel communication strategy. The AGM Member Experience collaborates cross-functionally, particularly with food & beverage, golf, racquet, and fitness teams, to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture.

Requirements

• High school diploma or equivalent.
• 5 years of experience in hospitality, event management, marketing communications, premium suites, or customer relations.
• 3 years of experience in a leadership or management role.
• Prior experience in leading teams and holding people accountable.
• Experience with creating and implementing strategies that drive revenue, club usage and member retention.
• Data and analytical thinker who leads strategy-based initiatives.
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.
• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity, including talking and hearing.

Nice To Haves

• Preferred Bachelor’s degree with a focus in hospitality management, business, sports management, communications, journalism, public relations, or recreation.

Responsibilities

• Leads the development and execution of the Club’s member experience strategy, including onboarding, engagement programs, and improving retention.
• Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals.
• Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences.
• Innovates and refines offerings based on evolving member needs, feedback, and industry trends.
• Implements a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired.
• Participates in the annual budget planning process; monitors forecasts, and drives revenue through member and guest programs.
• Builds strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.
• Exhibits strong leadership in navigating the dynamic nature of club operations, proactively resolving challenges, and inspiring cross-departmental collaboration.
• Assists others as needed and takes on additional tasks as assigned by management.
• Follows all company, club, and department policies, procedures, and instructions.
• Represents the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintains a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promotes and follows safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Takes the initiative in personal and professional growth and maintains any required certifications relevant to the role.
• Addresses and resolves challenges using available resources, working with regional and corporate teams to support club operations.
• Supports the overall efficiency of the team by collaborating and contributing to the club’s goals.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED