(1113579) Agile Project Manager / Scrum Master

Diversified Services Network•Chicago, IL

5d•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Agile Project Manager / Scrum Master to join their team in their choice of their Chicago, IL, Peoria, IL or Dallas, TX office locations. This role serves as a hybrid Project Manager and Scrum Master supporting delivery teams across an enterprise ERP transformation program. The individual will facilitate Agile ceremonies, drive work decomposition, backlog refinement, and prioritization in Azure DevOps, manage dependencies and milestones, coordinate stakeholder communications, and help ensure delivery commitments are met. This role is critical to maintaining alignment across teams, improving delivery predictability, and providing transparency into program progress, risks, and outcomes across complex, enterprise-scale workstreams.

Requirements

No degree required with 8+ years of experience as a Project Manager/Scrum Master, including 5+ years in an Agile PM/Scrum Master capacity; OR Degree preferred with 5+ years of experience as a Project Manager/Scrum Master, including 3+ years in an Agile PM/Scrum Master capacity
Azure DevOps expertise, including backlog management, work item decomposition, sprint planning, tracking, dashboards, and reporting
Strong Agile and Scrum knowledge with experience facilitating Agile ceremonies and coaching teams
Project and program management experience, including milestone tracking, dependency management, RAID management, and stakeholder communications
Experience coordinating work across multiple teams and managing delivery against commitments
Technical understanding of the software product development lifecycle and digital product delivery practices
Proficiency with Microsoft collaboration tools, including Teams, SharePoint, and Microsoft 365
Excellent communication
Strong facilitation and meeting leadership skills
Relationship building and stakeholder management
Cross-functional collaboration
Servant leadership mindset
Conflict resolution and negotiation
Organizational and prioritization skills
Critical thinking and problem solving
Ability to build alignment and gain buy-in
Results oriented and outcome driven

Nice To Haves

SAFe experience a plus
Miro experience

Responsibilities

Facilitate Agile ceremonies including Daily Standups, Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives
Coach teams on Agile principles, Scrum practices, and continuous improvement
Partner with Product Managers, Product Owners, and technical teams to decompose and prioritize work in Azure DevOps, ensuring a healthy, execution-ready backlog aligned to delivery commitments
Ensure user stories, acceptance criteria, estimates, and dependencies are clearly defined and understood
Remove impediments, resolve blockers, and escalate risks and issues as needed
Coordinate execution across multiple teams and workstreams to drive alignment and delivery predictability
Facilitate cross-team dependency identification, management, and resolution
Support Program Increment (PI) Planning, sprint planning, and release planning activities
Manage and track project milestones, delivery commitments, risks, assumptions, issues, and dependencies (RAID)
Coordinate release readiness activities, deployment planning, and execution support across teams
Develop and maintain Azure DevOps dashboards, metrics, and reporting to provide visibility into progress, risks, and outcomes
Prepare and communicate delivery status, milestones, risks, and key decisions to stakeholders and leadership
Foster collaboration, accountability, and effective communication across business, product, engineering, and vendor teams
Drive adherence to Agile standards, delivery best practices, and continuous improvement initiatives to ensure successful delivery of ERP capabilities