Agile Product Owner of Customer Data Omni- Channel Interactions

The Hartford•Hartford, CT

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Join Our High-Performance Team as a Product Owner of Omni Channel Customer Insights! Be part of a high-performing team that excels in building data assets and capabilities to enhance our understanding of customers and interactions. With over $35M in run benefits, our data-driven insights prove that customer centricity drives tangible business results. Your Mission: Focus on driving monetizable benefits through the Omni Channel Customer Insights (OCCI), our centralized customer interaction repository. Activate OCCI data to improve business processes and customer experiences and continue to deepen integrations to build 360-degree customer views. Use cases include enabling connected desktop customer profile, exploring micro and macro customer journeys, and identifying key friction points in the customers experience driving new capabilities to our value stream owners.

Requirements

Ability to influence and align stakeholders across multiple lines of business and leadership levels
Self-starter with strong execution skills, able to diagnose opportunities, develop a strategy, and drive forward work independently that aligns to leadership vision
Excellent communication skills and executive presence; ability to simplify complex concepts into an understandable narrative for stakeholders
Proven ability to define and articulate long-term product vision and roadmap in partnership with senior leadership
Demonstrated ownership of multi-channel data strategies spanning digital, contact center, and operational channels
Strong presentation skills this is more than PowerPoint skills, but is a comfort in telling a story and influencing audiences “off the cuff” and with little preparation
Experience in Agile (Scrum, Kanban, SAFE), with prior Product Ownership experience leading multiple teams.
Demonstrated ability to convert vague, unstructured business asks into clear, actionable work
Build and manage a prioritized backlog
Translate strategy into incremental deliverables (features, stories, epics)
Partner in PI Planning and sprint execution
Balance between technical (data) and business (assessing impact) acumen
Strong organizational and prioritization skills
Collaborative and inclusive

Nice To Haves

Knowledge of data and Ops processes across multiple segments
Familiarity with SQL, Snowflake, or other data querying tools
Proven track record of delivering innovative solutions
Hands-on experience driving integration across complex data ecosystems (e.g., CDPs, data lakes, marketing platforms)
Experience establishing and scaling foundational data assets and reusable data products

Responsibilities

In partnership with Product Leadership, articulate long-term product vision and roadmap for OCCI.
Own multi-channel customer interaction data strategy by ingesting and connecting signals across channels to customer identity and intent.
Establish and maintain foundational data assets that power enterprise analytics, marketing, and operational decision-making.
Drive integration across customer data ecosystems (e.g., Customer Hub, CEP, marketing platforms) to enable a unified 360° customer view.
Translate ambiguous business needs into actionable delivery, refining vague asks into clear, prioritized, backlog-ready work.
Communicate business value of backlog items to development team to ensure alignment on priorities; continually assess and adjust priorities to balance capacity and value.
Determine goals/user acceptance criteria for work delivered in sprints, guide team through analysis of risks and issues to inform options.
Partner with delivery team to inform PI Planning and refine user stories for delivery with goal of maximizing OCCI’s value.
Advocate for customer data through storytelling and education
Lead cross-functional use case ideation and alignment sessions, partnering with stakeholders to identify high-value opportunities.
Coordinate with various stakeholders to gather use cases w/ measurable benefit; maintain a backlog to feed features prioritized for release.
Establish and maintain benefits measurement and tracking for overall customer data efforts in partnership with Director, Customer Data Agile Product Manager
Influencing enterprise stakeholders on value and benefits that drive investment.