Agile Delivery Lead

University of Toronto • Toronto, ON

3d • Onsite

About The Position

The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, collaborative, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.

Reporting to the Manager, Academic Governance and Planning Systems, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University in the areas of degree auditing, curriculum governance, management and publication, and supporting business processes related to the collection, management and dissemination of degree, program and course offerings. Through your efforts in this position, you will directly help improve the University’s curricular management and student systems for students, staff, faculty and course instructors.

The Agile Delivery Lead position is a vital role within the team and the successful candidate will collaborate with cross-functional teams, including developers, analysts, designers,and stakeholders, to support and enhance the University’s implementation of enterprise student and curricular systems. In addition to maintaining and evolving existing systems, this role will play a central part in a major IT transformation initiative focused on modernizing the student information ecosystem. This is an exceptional opportunity to contribute to high-impact, mission-critical projects in a technically challenging and rewarding environment, while helping to shape the digital future of the University of Toronto.

Requirements

• Bachelor’s degree in business, Computer Science, Information Systems, Engineering, or related field or equivalent practical experience delivering software products in Agile environments.
• Eight plus years (8+) of experience in software delivery leadership (e.g., Agile Delivery Lead, Technical Project Manager, Product Manager, Scrum Master, Delivery Manager), with demonstrated success improving team throughput, managing cross-functional stakeholders, and delivering complex enterprise solutions.
• Three plus years (3+) of people leadership leading large, cross-functional and/or cross-regional delivery teams, with demonstrated ability to coach, develop, and align teams toward shared outcomes.
• Three plus years (3+) in leading exploratory/evaluative user research mapping complex journeys in alignment with operational processes and service blueprinting through wireframes, storyboards and interactive prototypes to test designs with stakeholders.
• Proven success delivering enterprise-scale technology platforms end-to-end, including roadmap-to-release execution, operational readiness, and stakeholder adoption—ideally supportingadministrative and/or student-facing services.
• Hands-on experience leading Agile teams with frameworks (Scrum, Kanban, SAFe) and delivery cadences, facilitating core ceremonies (planning, refinement, standups, reviews, retros) and managing complex interdependencies across systems, teams, and vendors using tools such as Azure DevOps, Jira, Confluence
• Demonstrated ability to apply delivery metrics and flow-based performance indicators (e.g., throughput, cycle time, lead time, WIP, predictability, burnup/burndown) to improve planning, execution, and continuous improvement.
• Exceptional communication and stakeholder leadership skills, able to translate between technical and non-technical audiences, negotiate priorities, align expectations, and drive decisions in ambiguous, fast-changing environments.
• Ability to tailor and scale Agile ways of working to organizational context, balancing governance and compliance needs with iterative delivery, and continuously evolving team practices to improve outcomes and speed-to-value.

Nice To Haves

• Certified Scrum Master (CSM), PMI-ACP, SAFe Agilist, or equivalent Agile certification.
• PMP certification or formal training in project management methodologies.

Responsibilities

• Partner with clients, business stakeholders, and technical SMEs to elicit and refine requirements into Agile-ready artifacts (epics, user stories, acceptance criteria, and non-functional requirements), and coach teams on lightweight, outcome-focused documentation.
• Analyze business and operational needs to shape a product roadmap and delivery approach, translating desired outcomes into a prioritized backlog, release plan, milestones, and measurable success criteria.
• Work closely with development teams to evaluate solutions for complex enterprise applications and services, aligning configuration and integration decisions with delivery goals, and proactively removing blockers that slow team throughput.
• Collaborate with architects, security, and governance partners to ensure delivery aligns with target architecture and confidentiality requirements, while maintaining delivery artifacts such as dependency maps, release plans, and cross-team integration checkpoints.
• Continuously assess and recommend improvements to system features and priorities using stakeholder feedback, user outcomes, and delivery metrics (e.g., cycle time, throughput, flow efficiency, defect trends).
• Lead discovery, scoping, and planning for complex initiatives with broad impact, balancing value, cost, risk, and sequencing; manage scope changes transparently while maintaining delivery predictability.
• Own end-to-end delivery execution for one or more product teams, including facilitating meetings, managing capacity and work-in progress, tracking delivery progress and risks, coordinating dependencies, and driving continuous improvement to increase flow and reliability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level