Agile Coordinator

ForgeOS•Baltimore, MD

3d•Remote

About The Position

ForgeOS is a growing SaaS company, and our software team is growing with it. The Agile Coordinator is the glue that keeps the team on track: this role facilitates ceremonies, manages delivery, clears obstacles, manages communication and follow-up from other teams, and keeps delivery metrics healthy and visible by championing product-development best practices in a healthy, transparent team culture. This is more than a coordination role — it's a seat on the software team with direct, daily visibility into how a SaaS product gets planned, built, and shipped. For someone looking to build a long-term career in software delivery, product management, or engineering leadership, this role is a genuine starting point: you'll work closely with engineers, product managers, and leadership, learn the tools and rhythms of a real product organization, and build the foundation to grow into more senior product, program, or delivery-leadership roles as ForgeOS scales. This full-time, fully-remote role is a great fit for highly organized, motivated and communicative individuals who have at least two years of experience participating in Agile project management on a software team. ForgeOS offers a great benefits package including: 4 weeks of PTO 10 paid company holidays an extra day of PTO to use on your birthday! Professional development budget, 401(k), tuition reimbursement …and many more benefits are available at ForgeOS – apply today to see what working for an industry disrupter can do for your career. At ForgeOS, our mission is to develop and deliver the technology, tools, talent, and insight required to make a demonstrable positive impact on the bottom line for telecom partners and their customers. With over 50 years of collective technology, partner channel, and industry experience, ForgeOS delivers automation and expertise designed to unravel the complexity of the telecom market.

Requirements

2-3 Years of experience working on an agile software team is required
Bachelor’s degree in Computer Science, Software Engineer, or Project Management preferred or comparable working experience.
Exceptionally strong verbal and written communication skills
Demonstrated experience using AI tools to improve efficiency and sound judgment when human review is required.
Efficiently facilitates meetings and motivates teams
Ability to learn, adapt, and adjust quickly
Ability to juggle multiple priorities and stay organized in fast paced environments
Proven ability to identify obstacles in workflow and how to resolve them in the short and long term.
Clear demonstration of experience working with metrics, spreadsheets, and dashboards, and translating numbers into recommendations
Hands-on experience with Jira and Confluence (or comparable agile and documentation tools).
Must be authorized to work in the United States or provinces for any employer without restrictions
Must be able to read, write and speak English proficiently

Responsibilities

Facilitates the core Agile ceremonies (sprint planning, daily standups, sprint reviews, retrospectives) with internal and external teams.
Identifies and removes obstacles for the team that could prevent delivery on time.
Manages the team’s planning cadences (quarterly planning, monthly check-ins, weekly execution reviews), including timelines, templates, and facilitation.
Manages intake processes for feature requests, escalations, and customer feedback so requests are categorized, deduplicated, and routed to the product managers.
Owns release readiness: launch checklists, go/no-go criteria, and change communication.
Serves as primary point of contact for software team: proactively communicates with other internal teams including leadership and triages and responds on behalf of the team to requests, updates and issues.
Administers and improves the product tool stack, primarily Jira and Confluence: workflows, board hygiene, documentation standards, and reporting and communication standards.
Maintains reporting on delivery health (velocity, cycle time, planning accuracy) and translates the data into actionable items.
Creates additional dashboards as needed.