Agile Coach

Custom Software Systems Inc.•Washington, DC

3d•Hybrid

About The Position

Custom Software Systems, Inc. (CSS) is seeking an skilled Agile Coach to support the RAPID (Rapid Agile Product Innovation & Development) program within the Division of Management & Financial Services (MFS). The RAPID program team requires agile coaching services to enhance team effectiveness, facilitate program level planning events, improve strategic alignment, and enable the delivery of cloud-based ERP systems. The Agile Coach will work across multiple product development teams to foster continuous improvement, facilitate collaboration, and strengthen agile maturity across the RAPID program.

Requirements

US Citizenship
At least 8 years of direct experience in one or more aspects of Information Technology (Software design/development, IT Architecture, Technology or Product Owner/Management, and Quality Assurance)
Minimum of 1 year experience as a Program Level Agile Coach supporting large Program(s) / Agile Release Train(s) with multiple Agile/Product Development Teams
At least 2 years' experience as a Team Level Agile Coach for Agile/Product Development Teams to include standing up Agile/Product Development Teams
At least 3 years' experience as a Scrum Coach (Scrum Master), Product Owner or in a Leadership role with Agile/Product Development Teams
Experience coaching, implementing, and enabling transformation of Agile/Product Development Teams to DevOps Teams, including use of Continuous Integration/Continuous Development (CI/CD) and Automation/Continuous Testing
Experience transforming initiatives to deliver lasting change within agencies that focus on delivering value for its customers. Coaches may be required to work across all levels (team/ portfolio/program) to ensure that organizations adopt a pragmatic approach to the way in which they govern delivery and continuous improvement of digital services.
Experience with ServiceNow ITSM (IT Service Management), Platform Analytics, and Agile Development platforms
Experience facilitating Big Room Planning/PI Planning events for Agile Release Trains
Knowledge and experience with SAFe (Scaled Agile Framework) methodologies
Experience developing and implementing strategic roadmaps for agile programs
Ability to coach teams on iterative improvement practices and retrospective techniques
Strong facilitation skills including coaching to Scrum of Scrums, Product Owner Sync, and Inspect and Adapt Workshops
Experience working with cloud-based ERP systems and supporting digital transformation initiatives
Excellent communication and stakeholder management skills across all organizational levels
At least one of the following or its equivalent: Certified Scrum Master (CSM) –, Advanced Certified Scrum Master (ACSM) –, SAFe Scrum Master, Agile Certified Scrum Coach (PMI-ACP).
Bachelor's Degree in Information Science/Technology, Business, Computer Science or Equivalent.

Responsibilities

Agile Coaching & Transformation: Establish new Agile teams and provide interactive initial and ongoing coaching to stakeholders and teams and help existing teams adopt and improve agile methods and practices
Big Room Planning Facilitation: Design, prepare for, and facilitate Program Increment (PI) Planning events including Sprint Planning, iteration planning, and team alignment sessions
Strategic Planning Support: Collaborate with program leadership to develop strategic roadmaps, prioritize initiatives, and align team objectives with business outcomes
Team Effectiveness & Process Improvement: Conduct ongoing evaluations to ensure the effectiveness of Agile programs and recommend modifications to enhance team performance and delivery capabilities
Stakeholder Collaboration: Proactively collaborate and communicate with internal/external stakeholders to address Agile knowledge gaps and support program effectiveness
Training & Knowledge Transfer: Conduct comprehensive training modifications as necessary to build agile capability across the RAPID program and develop operating procedures to enable knowledge transfer
DevOps Enablement: Coach teams on DevOps practices, continuous integration/continuous deployment (CI/CD), and automation techniques
Reporting & Assessment: Provide regular assessments of team maturity, program health metrics, and recommendations for continuous improvement and work with the teams to implement improvement recommendations.
Establishes new Agile teams and provides interactive initial and ongoing coaching to stakeholders and teams.
Conducts ongoing evaluations to ensure the effectiveness of Agile programs and recommends complex and/or highly comprehensive training modifications as necessary.
Proactively collaborates and communicates with internal/external stakeholders to address Agile knowledge gaps to support Agile effectiveness.
Works with teams to become effective and efficient in their use of Agile practices.
Helps teams to adopt and improve agile methods and practices.