Agile Coach

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for enabling teams, up to an entire Agile Release Train, to learn, implement, and mature Lean Agile principles and practices. Key responsibilities include guiding and supporting the transformation to Lean Agile, educating leaders on the mindset, and empowering teams to become self managing to fulfill their cross functional potential and have an attitude of relentless improvement. Job expectations may include training and coaching teams and leading roles on agile and modern engineering practices. About the Role We are seeking a high-energy, positive, and inherently proactive Agile Coach to serve as the operational heartbeat of our Delivery Enablement team. In this role, you will champion continuous improvement, drive flexible workflows, and ensure our team operates at peak efficiency. While your title reflects your ability to coach the team on adaptable, high-performance practices, you will also be a hands-on project manager. You will take ownership of our Jira environment, facilitate essential team check-ins, track action items to completion, and build presentations that keep stakeholders informed. If you are an independent self-starter who brings infectious enthusiasm to daily operations and thrives on keeping teams organized and aligned, this is the role for you. Your role will also include communicating at scale to the organization via multiple channels, enabling teams to learn best practices and tools for efficient delivery.

Requirements

Agile Practices
Collaboration
Influence
Result Orientation
Stakeholder Management
Analytical Thinking
Business Acumen
DevOps Practices
Risk Management
Solution Delivery Process Architecture
Data Management
Financial Management
Test Engineering
User Experience Design
5 Minimum Years of Experience
High Energy & Positivity: You bring a contagious, upbeat attitude to work every day. You approach challenges with a solutions-oriented mindset and keep team morale high.
Proactive Approach: You don't wait to be told what to do. You anticipate team needs, spot operational gaps, and jump in to solve them immediately.
Independent Execution: You are highly autonomous and can be trusted to run with projects and daily operations with minimal oversight.
Superb Interpersonal & Communication Skills: You can talk to anyone, anywhere. You excel at bridging the gap between different working styles, presenting complex information clearly, and building deep trust with your team.
3–5 years of experience in project management, business operations, or process coaching.
3-5 years of Proven track record of facilitating meetings and driving strict accountability for action items.
3 years of deep, hands-on expertise with Jira (creating boards, managing complex backlogs, tracking operational metrics).
3 years of demonstrated experience designing and building high-quality presentation content (PowerPoint, Confluence, or similar).

Nice To Haves

Bonus: A technical background or previous experience working closely with technical/engineering teams is highly preferred.

Responsibilities

Provides feedback to management regarding the progress of agile adoption within their teams
Helps to identify and resolve organizational impediments that impact team maturity and performance
Facilitates discussion, decision making, and conflict resolution within and across teams
Leads roles and teams to embrace a Lean Agile and learning mindset
Provides guidance on creating and managing an intake process, healthy backlog, and facilitating valuable agile ceremonies
Performs hands on training and coaching to all teams in all aspects of Lean Agile
Helps align teams to enterprise agile standards and practices, coaches team members through change, assists with forming and sustaining Agile Communities of Practice (COP), and participates in the Agile Center of Excellence
Facilitate Team Rhythms: Own, schedule, and lead all internal team cadences, including regular check-ins, planning sessions, and operational reviews.
Drive Business Agility: Coach business team members on adaptable workflows and iterative progress, fostering a culture of continuous learning and high performance.
Process Optimization: Continuously assess internal operations, identifying bottlenecks and implementing streamlined frameworks to improve team velocity and collaboration.
Jira Management: Act as the primary owner of the team’s Jira environment. Maintain and organize business backlogs to ensure tasks, deliverables, and requirements are clearly defined, prioritized, and actionable.
Action Item Tracking: Proactively track deliverables and project milestones. Actively identify and resolve blockers that hinder the team’s progress before they become larger issues.
Presentations & Reporting: Design and produce high-quality presentations, reports, and dashboards to clearly communicate team progress, operational metrics, and strategic updates to leadership.

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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