Agile Coach

Viseo • New Yort, NY

1d

About The Position

Agile Coach & Scrum Master – Retail CRM Delivery Context Mission Context Support our client’s retail CRM transformation and global rollout. The role blends Agile coaching with operational delivery management to ensure program streams meet milestones and governance standards. Key Capabilities Agile Leadership: Coaching teams and stakeholders on Scrum, SAFe, and Kanban; driving maturity uplift and continuous improvement. Delivery Management: Facilitation of ceremonies, backlog refinement, dependency resolution, and sprint predictability tracking. Retail CRM Expertise: Hands-on experience with Salesforce Commerce Cloud, ServiceCloud, MarketingCloud, and POS integration. Governance & Reporting: Risk/issue management, milestone tracking, and transparent reporting using Jira/Confluence dashboards. Change Enablement: Aligning IT and business streams, supporting UAT coordination, and managing stakeholder communication. Profile Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics). Strong facilitation and conflict-resolution skills; pragmatic and operational mindset. Comfortable working in distributed, multi-time-zone environments with retail stakeholders.

Requirements

• Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics)
• Strong facilitation and conflict-resolution skills
• Pragmatic and operational mindset
• Comfortable working in distributed, multi-time-zone environments with retail stakeholders
• Professional Scrum Master (PSM I/CSM), SAFe Agilist or SPC, Agile Project Management
• Jira, Confluence, Azure DevOps; experience with Agile metrics (burndown, CFD, throughput)
• Engineering or IT background
• English fluent

Nice To Haves

• MBA or equivalent is a plus
• French desirable for global coordination

Responsibilities

• Coaching teams and stakeholders on Scrum, SAFe, and Kanban
• Driving maturity uplift and continuous improvement
• Facilitation of ceremonies, backlog refinement, dependency resolution
• Sprint predictability tracking
• Risk/issue management
• Milestone tracking
• Transparent reporting using Jira/Confluence dashboards
• Aligning IT and business streams
• Supporting UAT coordination
• Managing stakeholder communication

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees