AGI Keyholder

ALABAMA GOODWILL INDUSTRIES INC•Demopolis, AL

2d•Onsite

About The Position

The Keyholder role is crucial for strengthening communities, eliminating barriers to opportunity, and helping people reach their full potential through learning and the power of work. Team members in this role directly contribute to this mission by providing excellent customer and donor service, supporting safe and efficient store operations, and generating revenue that funds programs supporting individuals with barriers to employment. The Keyholder serves as a trusted store leader, responsible for overseeing daily operations, maintaining store security, and ensuring a positive experience for both customers and donors. This role includes opening and closing the store, supervising associates, assisting with merchandising and inventory, and providing coverage in the absence of the Team Leader Coach (TLC) or Assistant Team Leader (ATL). The Keyholder models AGI’s values and helps create a supportive, mission-driven store environment.

Requirements

High school diploma or equivalent required
At least 1 year of experience in a retail or customer service environment
Dependable, trustworthy, and able to follow all operational and security procedures
Alignment with AGI’s mission and values
Flexibility to work evenings, weekends, and holidays as needed

Nice To Haves

Previous supervisory or team lead experience preferred

Responsibilities

Open and close the store according to AGI procedures
Manage alarm system: arm/disarm, maintain and update codes as needed
Handle daily cash operations, including drawer reconciliation and bank deposits
Provide courteous, mission-focused service to all customers and donors
Address and resolve customer concerns promptly and professionally
Promote the impact of donations and purchases in support of AGI’s mission
Supervise associates during assigned shifts and ensure task completion
Provide support during peak hours, including on the sales floor and registers
Assist with training and coaching new team members in store procedures and policies
Completes hands-on and computer-based training as required and per policy
Ensure store is clean, safe, and organized at all times
Restock merchandise and support product rotation as needed
Assist with donation processing and inventory movement to the sales floor
Assist with the loading and unloading of trucks
Maintain a visible presence to deter theft and support a safe environment
Report any incidents, unsafe conditions, or policy violations to management
Act as the designated person in charge in the absence of the TLC or ATL
Support day-to-day operations and execution of store plans and goals
AGI may assign additional duties as needed in support of its mission and operational goals