Agentic Operations Product Lead - Cigna Healthcare - Hybrid

The Cigna Group•Bloomfield, CA

1d•Hybrid

About The Position

The Agentic Operations Product Lead is a senior individual contributor who accelerates the delivery of agentic AI solutions across high‑impact pharmacy and insurance operations. This role translates complex, manual workflows into production‑ready AI capabilities that improve speed, quality, and cost outcomes. Working within fast‑moving agentic pod teams, you take ideas from concept to deployment and measurable value—quickly and responsibly.

Requirements

5+ years of experience in product ownership, product management, or business analysis within healthcare, PBM, or operations‑focused environments.
Experience delivering complex automation, AI, or analytics solutions from concept through production.
Strong understanding of Agile delivery models and close collaboration with engineering and data teams.
Ability to operate effectively in fast‑paced, ambiguous settings while making sound execution decisions.
Strong analytical and communication skills, with the ability to bridge business and technical perspectives.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience supporting agentic AI, AI/ML, workflow automation, or NLP‑driven solutions.
Familiarity with pharmacy operations, insurance workflows, or contact center environments.
Comfort working in tiger‑team or startup‑style delivery models within large enterprises.

Responsibilities

Lead end‑to‑end execution of agentic AI solutions, owning the path from problem definition through production deployment and value realization.
Rapidly stand up prototypes and proofs of value, progressing ideas through pilot, scale, and sustained operations.
Translate business and operational needs into clear epics, user stories, success metrics, and delivery plans that enable fast, focused execution.
Partner closely with engineering, AI/ML, data, and R&D teams to deliver production‑ready solutions aligned to system and regulatory constraints.
Apply working knowledge of agentic AI concepts—including orchestration, autonomy levels, exception handling, and human‑in‑the‑loop patterns—to guide design decisions.
Collaborate with frontline users and operations leaders to gather feedback, refine usability, and continuously improve solution performance.
Track performance metrics such as accuracy, throughput, quality, cost, and adoption to ensure solutions deliver expected operational value.
Communicate progress, tradeoffs, and outcomes clearly to stakeholders while maintaining alignment with director‑level strategy.