Agent VIP Reservations
About The Position
Do you want to advance in your work and receive recognition for your accomplishments? Don't miss the chance to become a member of our outstanding marketing team and enjoy the benefits of working for an industry leader like Hilton Grand Vacations! This is an on-site position with a schedule of Monday to Friday, 10 am - 6 pm. Compensation includes an hourly rate plus weekly commission. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Related work experience
- Excellent communication skills and interpersonal skills
- Diligent in detail and able to prioritize multiple tasks
- Able to complete tasks in a timely manner, critically think, and work in a team environment
- Proficiency in Microsoft Office
Nice To Haves
- Sales/Marketing experience
- Call center experience
- 1 year of customer service experience
Responsibilities
- Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
- Coordinate full customer/concierge services to all guests including the selling of tours and activities
- Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions
- Complete fulfillment package processing, room reservations, tour booking, and charging credit cards
- Meet minimum production standards for activations
- Work with Resort Operations to resolve any accommodation issue
- Ensure the privacy and security of confidential information about our guests and our company
Benefits
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
