Agent - Surveillance

Plaza Hotel & Casino • Las Vegas, NV

4d • Onsite

About The Position

It is the primary responsibility of the Surveillance Agent to monitor the casino and associated gaming areas via Closed Circuit Television (CCTV)/digital recording systems using direct observation techniques to ensure compliance with laws and regulations. All duties are to be performed in accordance with departmental, property, and company policies, practices, and procedures.

Requirements

• At least 2 years of experience working in a gaming surveillance department or table games
• Working knowledge of all areas including, but not limited to policies, procedures, cheating methods and advantage play systems for all departments
• Working knowledge of a minimum of four Table Games with knowledge to evaluate for cheating methods
• Working knowledge of gaming regulations
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Working knowledge of various computer technology and software necessary including: Microsoft Outlook, Microsoft Word, Microsoft Excel
• Able to effectively communicate in English, in both written and oral forms
• Gaming Registration

Nice To Haves

• Working knowledge of iTrak
• Previous experience working in a similar resort setting

Responsibilities

• Operates Surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities in all areas of responsibility.
• Writes factual reports about abnormal activity observed and ensure compliance with video review.
• Remains current of all activities that threaten the security of the hotel, guests, and employees
• Monitors assigned areas on a continuous basis to ensure complete coverage.
• Ensures at all times that the “Confidentiality Rules” are observed and enforced.
• Successful passing of surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures.
• Performs all other job related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED