Agent Support Coordinator

HomeServices of America • Santa Rosa Beach, FL

2h

About The Position

Acts as a concierge to ensure a positive experience for agents. Facilitates access/use of agent tools and technology, including during the agent on/off-boarding process.

Requirements

• High school diploma equivalency or equivalent work experience.
• 3 to 5 years’ office experience required.
• Excellent interpersonal skills and a focus on high-level customer service.
• Strong computer and technology skills, including proficiency in Microsoft Office products.
• Effective problem solving and analytical skills and attention to detail.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to work independently and maintain confidentiality.

Nice To Haves

• Real estate experience is preferred.
• Project management experience is preferred.

Responsibilities

• Manage on/off-boarding of agents with all brokerage-provided agent-facing technologies (e.g., MLS, CRM, transaction management systems, etc.).
• Implements ongoing training and workshops for agents on consumer-facing technology.
• Maintain company intranet systems and updates document library.
• Order supplies and coordinate with copier vendor for toner and service.
• Troubleshoot and resolve MLS listing issues and other form, electronic signature, and transaction workflow issues.
• May work with website vendor to perform website design and enhancements and perform research related to special projects.
• Perform any additional responsibilities as requested or assigned.

Benefits

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED