Agent Services Representative / Marketing Coordinator

HomeServices of America•Laguna Niguel, CA

1d•Onsite

About The Position

An Agent Services Representative provides sales associates with administrative, marketing, and social media support in addition to general office support and computer assistance.

Requirements

Associate’s degree in Business Administration or related field; or equivalent work experience and knowledge.
Experience in social media, social media marketing, and social media channels/platforms.
A minimum of two years of administrative-related experience.
Knowledge of real estate, title and/or mortgage business is preferred.
Skilled in client servicing & creating, editing, and promoting various content.
Competent technology skills to include basic MS Office skills, experience with communication device technologies, and familiarity with iOs, Android, MAC, and PC platforms.
Strong computer skills; must be proficient in Microsoft Office, Adobe Creative Cloud products, including InDesign.
Excellent interpersonal, written communication and presentation skills.
A strong customer-service focus and the ability to work as a member in a team-oriented environment.
Ability to prioritize and handle multiple issues and projects concurrently.
Strong organizational skills with a high degree of quality and detail orientation.
Ability to work under pressure.
Effective analytical, problem-solving and decision-making skills.

Responsibilities

Provide administrative, clerical, and technical support to management and sales associates, including assisting with emails, computer assistance, form stocking, answering phones, greeting visitors, routing mail, preparing schedules, and maintaining the lobby.
Maintain office equipment, ensuring efficient operation, and assist sales associates with troubleshooting needs, including Wi-Fi and internet issues.
Assist with license transfer or annual license renewal.
Train new staff and serve as back-up to other office staff.
Assist in online marketing campaigns and business development.
Create brochures, flyers/postcards, marketing materials, and other promotional pieces.
Create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
Capture and analyze data trends and generate reports.
Conduct orientation training to new sales associates during the on-boarding process and maintain/update on-boarding marketing materials.
Assist new agents in setting up their office, accessing Multiple Listing Service (MLS), and training on computer applications, tools, and office equipment.
Plan and publish daily content for social platforms (Instagram, Facebook, Twitter, YouTube), and interact with Social Media Influencers and bloggers.
Create content and interact directly with customers, the marketing team, and the sales team.
Make recommendations for cutting-edge social media content and help define social media direction.
Engage with clients and fans by re-sharing content, commenting, responding to comments, and answering messages or directing inquiries to the correct resource.
Establish regular and meaningful social media reporting and share insights.
Write and develop social media copy and maintain updates on social media accounts.
Increase social media reach and engagement, develop strategies to identify and capture new audiences, grow the online community, and build brand advocacy.
Set up and update client and customer sphere of influence databases, and create farming databases for sales associates.
Maintain the company website and sales associates’ personal websites/pages.
Perform any additional responsibilities as requested or assigned.