Agent | Receptionist - Restaurant Reservations (AM and/or PM)

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive! This role involves answering a multi-line phone system, providing guests with information on the resort and activities, and ensuring the best selection for the guest while maximizing revenue through suggestive selling techniques. You will also recommend property dining outlets, assist guests with information and special requests, book restaurant reservation requests, and facilitate taking guest room delivery orders. Accurate data input into proper systems and acquiring extensive knowledge of the premises are key components of this position.

Requirements

• Must be able to work AM and/or PM shifts (availability will be discussed during the interview process)
• Ability to speak with a smile
• Guest focused personality is essential; experience is an asset
• Aptitude in resolving issues with a customer-focused orientation
• Proficiency in English; multilingual is a plus
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Experience working with point of sale systems, booking platforms, and Microsoft Office
• Attention to detail is a must as well as being very organized
• Take initiative to complete tasks that need to be done

Nice To Haves

• Familiarity with Microsoft Word, Outlook and Excel preferred

Responsibilities

• Answering multi-line phone system and provide guests information on resort and activities
• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests
• Facilitate taking guest room delivery orders
• Accurately input data into proper systems
• Acquire extensive knowledge of the premises
• Communicate in a clear and effective manner

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed