Agent Product Manager

Granted • New York City, NY

2d

About The Position

The Automations pod’s mission is to design, build, and operate agentic, end-to-end workflows that turn complex healthcare advocacy case work into reliable, scalable automations. This team owns the case pipeline from activation through resolution — increasing automation coverage, reducing cost to serve, and keeping experiences transparent by escalating to humans when needed. As the PM for Automations, you’ll sit at the center of how we scale advocacy with speed, precision, and trust. You’ll work across engineering, SMEs, design and ops to transform messy, high-complexity healthcare workflows into structured, intelligent flows that feel effortless to users. Your work will directly shape how we deliver care and resolution at scale — making advocacy more automated, human when it matters, and dramatically more efficient.

Requirements

• 5+ years in product management roles within technical product environments.
• Strong technical fluency - able to collaborate deeply with engineering.
• Solid technical foundation (through education and/or hands-on experience).
• Proven interest working with automation or agentic workflow products.
• Comfort operating in 0→1, fast-moving, ambiguous environments.

Nice To Haves

• Experience in healthcare or other complex regulated domains
• Early-stage startup experience (Series B or earlier)
• Background in AI / intelligent workflow products.

Responsibilities

• Own the product strategy, KPIs and roadmap for the Automations pod.
• Translate messy, multi-step operational workflows into agentic, intuitive product experiences.
• Partner closely with Engineering, Design, SMEs and Ops to drive alignment on and deliver high-leverage automation opportunities.
• Run your own processes to derive actionable user insights from both quantitative and qualitative data.
• Define and run cross-functional processes to test, measure, learn and refine how agentic systems anticipate user needs.
• Ship fast, reliable features that balance automation efficiency with user trust and transparency.
• Establish success metrics that blend operational scale with human-centered experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed