Agent PM
About The Position
Pace is the AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services outsourcing every year. We’re here to change that working side-by-side with some of the largest companies in the world. We’re looking for someone to own the rollout, success, and expansion of Pace’s agents at our largest insurance customers. Working directly with customers, you’ll lead deployments to ensure our agents drive measurable impact, and expand usage across workflows and business units. You’ll sit at the intersection of customer operations, product strategy, and growth. What this looks like in practice: Translate customer operations into product direction: Work closely with customers to discover their pain points and success criteria, and translate those insights into clear product requirements and priorities. Drive executive-level value narratives: Lead demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders. Partner with Product & Engineering: Collaborate with Engineering and Product to drive roadmap, surface gaps, edge cases, and improvement opportunities to the Pace platform.
Requirements
- High autonomy, a strong bias to action, and a genuine curiosity for understanding customers.
- Experience operating at the intersection of customers, product, and GTM.
- Ability to communicate clearly with executives, operators, and technical teams.
- Comfortable turning messy, real-world workflows into clear, executable steps.
- High-ownership mindset — accountable for outcomes, not just deliverables.
Nice To Haves
- Founder or startup experience.
Responsibilities
- Own the rollout, success, and expansion of Pace’s agents at our largest insurance customers.
- Lead deployments to ensure our agents drive measurable impact, and expand usage across workflows and business units.
- Translate customer operations into product direction by working closely with customers to discover their pain points and success criteria, and translating those insights into clear product requirements and priorities.
- Drive executive-level value narratives by leading demos, pilots, and business reviews that clearly articulate ROI, operational impact, and expansion opportunities to customer stakeholders.
- Partner with Product & Engineering to drive roadmap, surface gaps, edge cases, and improvement opportunities to the Pace platform.
Benefits
- Support to grow at Pace and beyond for the long-term.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
