Agent Operations Coordinator- LTL

J.B. Hunt•Knoxville, TN

6d•Onsite

About The Position

The Agent Operations Coordinator- LTL role is responsible for overseeing administrative and operational functions related to brokerage agents in the Less Than Truckload (LTL) transportation sector. This includes managing agent onboarding and offboarding, processing contracts, ensuring proper documentation for loads, maintaining accurate billing records, and resolving disputes. The coordinator also provides general support to brokerage agents, assisting with administrative tasks, technical issues, and workflow disruptions.

Requirements

High School Diploma or GED.
At least 3 years of experience in transportation/logistics, business administration/management, and/or military equivalent.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Ability to work independently while supporting cross-functional teams.

Nice To Haves

Proven experience supporting LTL transportation operations and/or brokerage functions.
Knowledge of full LTL shipment lifecycle, rating, billing, claims, and carrier management processes.
Experience communicating and resolving issues with LTL transportation carriers or service providers.
Strong attention to detail and ability to process information with a high degree of accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills with the ability to effectively exchange information across multiple channels.
Knowledge of transportation operations and operational problem-solving techniques.

Responsibilities

Oversee onboarding and training for new agents.
Administer and ensure new agents have received, signed, and returned contracts for hiring; process offboarding for exiting agents.
Perform clerical duties such as processing documents, data entry, maintaining records and files, and compile and arrange data.
Ensure all required documents pertaining to a load are collected and filed.
Ensure accurate billing through maintaining records and approvals for charges.
Compile information needed to resolve load and/or billing disputes.
Provide general support to brokerage agents, including but not limited to, assisting with technical issues, overseeing administrative functions, and resolving workflow disruptions.