Agent/Investigator, Asset Protection (North LA area)

A&F Stores•Los Angeles, CA

1d•Remote

About The Position

This job is located at A&F Co. stores in Topanga and Northridge fashion centers. The Agent/Investigator, Asset Protection is responsible for the execution of Asset Protection initiatives in assigned locations (5-10 stores), as well as, implementation of shortage reduction programs in high shrink location(s). This role provides in person and remote support to local store management to meet strategic asset protection objectives. The position performs operational audits of store districts focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service. There is routine monthly travel to Focus Stores. The role manages the Focus Store program to ensure store compliance and follow up on sub-standard performers. The Agent/Investigator provides clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines and current crisis management protocols. This role commits to the highest degree of professionalism, integrity, and customer service. The Agent/Investigator completes AP and Physical Security audits on a routine basis and special projects as assigned by the Regional Manager of Asset Protection. The role optimizes inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance. It facilitates supply chain investigations to positively impact inbound carton loss and forced carton compliance. The Agent/Investigator proactively monitors systems and conducts surveillance to identify and investigate associate dishonesty. This role conducts internal investigations for inventory, cash loss, and violations of policy, and prepares case reports covering investigation and case details. The Agent/Investigator manages initial investigative processes for all internal investigations within assigned alignment and the District when applicable. It serves as a liaison between store/APA investigations and certified market interviewers, and supports investigations related to internal loss throughout the assigned region while partnering with GHO Analysts. The role conducts surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies. It initiates and resolves investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations, and represents the company in court proceedings related to investigations. The Agent/Investigator maintains an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners. The role provides clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols. It utilizes analytics software to develop specific store loss prevention strategies and participates in corporate operational test programs to gauge viability of program evolution. The Agent/Investigator provides relevant observational data to the Global Home Office to inform policy decisions. The role is responsible for ensuring accurate execution of Store Programs and routinely provides relevant feedback to store leaders regarding operational efficiency. It effectively identifies and implements solutions to eliminate store margin erosion and supports new stores through physical store visitation and pre-open audits to ensure smooth and timely openings.

Requirements

2 or more years of experience in Asset Protection, multi-location experience preferred.
Strong communication and interpersonal skills.
Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
Ability to work nights, evenings and weekends appropriate to retail business needs.
Must pass a comprehensive background investigation.
Must have a reliable means of transportation.

Nice To Haves

4-year degree preferred

Responsibilities

Execution of Asset Protection initiatives in assigned locations (5-10 stores).
Implementation of shortage reduction programs in high shrink location(s).
Provide in person and remote support to local store management to meet strategic asset protection objectives.
Perform operational audits of store districts focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service.
Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers.
Provide clear and consistent training to all store personnel on Asset Protection Initiatives, safety communication guidelines and current crisis management protocols.
Complete AP and Physical Security audits on a routine basis.
Complete special projects as assigned by Regional Manager of Asset Protection.
Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
Conduct internal investigations for inventory, cash loss, and violations of policy.
Prepare case reports covering investigation and case details.
Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable.
Serve as a liaison between store/APA investigations and certified market interviewers.
Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts.
Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies.
Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations.
Represent company in court proceedings related to investigations.
Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners.
Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols.
Utilize analytics software to develop specific store loss prevention strategies.
Participate in corporate operational test programs to gauge viability of program evolution.
Provide relevant observational data to the Global Home Office to inform policy decisions.
Ensure accurate execution of Store Programs.
Routinely provide relevant feedback to store leaders regarding operational efficiency.
Effectively identify and implement solutions to eliminate store margin erosion.
Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings.

Benefits

Incentive Bonus Program
Paid Time Off
Paid Volunteer Day per Year
Merchandise Discount
Medical, Dental and Vision Insurance Available
Life and Disability Insurance
Associate Assistance Program
Paid Parental and Adoption Leave
Access to Carrot to support your unique parenthood journey
Access to Headspace dedicated to creating healthier, happier lives from the inside out
Mobile Stipend
401(K) Savings Plan with Company Match
Opportunities for Career Advancement